Clinic Manager

Good Skin Days; Royal Tunbridge Wells; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Salary £55k

Bonus scheme

On-site parking

Training & development

Clinic launch

Job summary

Good Skin Days is opening a brand-new specialist clinic in Tunbridge Wells in late October 2026. This full-time role (37.5 hours/week) requires leading a multidisciplinary team, delivering excellent patient care, and driving commercial success across NHS and private patients.

You will manage day-to-day clinic operations, coordinate schedules, and ensure regulatory compliance, while shaping the patient experience from consultation through treatment and aftercare.

Qualifications

• Previous experience within a healthcare or clinical setting.
• Previous Care Quality Commission (CQC) registered manager experience needed.
• Proven management and leadership experience.
• Excellent customer service and patient care skills.
• Strong organisational skills and attention to detail.
• Experience managing teams and driving performance.
• Commercial awareness with experience working towards targets and KPIs.
• Experience working alongside Consultants, Surgeons, Doctors, or other healthcare professionals.
• Experience in a regulated environment.
• Financial management experience, including budgets and reporting.
• Confident IT user with experience of Microsoft Office and appointment booking systems.
• Ability to build relationships with healthcare professionals and external stakeholders.

Responsibilities

• Lead, motivate and develop the clinic team to achieve high levels of performance and engagement.
• Foster a culture centred around exceptional patient care and customer service.
• Manage clinician and patient appointment diaries to maximise utilisation and efficiency.
• Monitor and deliver clinic targets, KPIs, and commercial objectives.
• Oversee all clinic operations, administration, compliance, and financial processes.
• Manage budgets, banking procedures, and profit and loss performance.
• Ensure compliance with CQC requirements and all relevant healthcare regulations.
• Produce regular operational and performance reports for the Senior Leadership Team.
• Support local marketing and business development initiatives to grow clinic revenue and patient numbers.

Job description

Clinic Manager – New Clinic Opening in Tunbridge Wells

Full Time | 37.5 Hours per Week | Monday–Saturday (rota basis)

Lead the Launch of an Exciting New Specialist Clinic

We are seeking an ambitious, medically qualified, commercially minded, and patient-focused Clinic Manager to lead our brand-new clinic opening in Tunbridge Wells in late October 2026.

This is a unique opportunity to play a pivotal role in establishing and growing a state-of-the-art medical clinic with an outstanding reputation for excellence in patient care. You will be responsible for the day-to-day management of the clinic, leading a multidisciplinary team, driving commercial performance, and ensuring exceptional patient experiences from consultation through to treatment and aftercare.

Our modern clinic has been designed and equipped to the hospital grade standards, with four operating rooms and offering a comprehensive range of specialist services including:

• Specialist skin surgery – see website for comprehensive list of treatments,
• Mole screening, mole checks and removal,
• Consultant-led Plastic Surgery and Dermatology services,

Working alongside highly experienced Consultant Plastic Surgeons and Dermatologists, you will help ensure the clinic becomes the leading destination for both NHS and private patients across the region.

About the Role

As Clinic Manager, you will be responsible for creating a culture of excellence, ensuring outstanding patient care while delivering strong operational and commercial performance.

You will act as the key link between patients, clinicians, and the wider leadership team, ensuring the smooth and efficient running of all clinic activities.

Key Responsibilities

• Lead, motivate and develop the clinic team to achieve high levels of performance and engagement.
• Foster a culture centred around exceptional patient care and customer service.
• Manage clinician and patient appointment diaries to maximise utilisation and efficiency.
• Monitor and deliver clinic targets, KPIs, and commercial objectives.
• Oversee all clinic operations, administration, compliance, and financial processes.
• Manage budgets, banking procedures, and profit and loss performance.
• Ensure compliance with CQC requirements and all relevant healthcare regulations.
• Produce regular operational and performance reports for the Senior Leadership Team.
• Support local marketing and business development initiatives to grow clinic revenue and patient numbers.

About You

We are looking for an experienced manager who combines strong leadership skills with a genuine passion for patient care.

You will currently be working in healthcare, private medical services, aesthetics, dentistry, optometry, pharmacy, or another highly regulated customer-focused environment.

• Previous experience within a healthcare or clinical setting.
• Previous Care Quality Commission (CQC) registered manager experience needed.
• Proven management and leadership experience.
• Excellent customer service and patient care skills.
• Strong organisational skills and attention to detail.
• Experience managing teams and driving performance.
• Commercial awareness with experience working towards targets and KPIs.
• Experience working alongside Consultants, Surgeons, Doctors, or other healthcare professionals.
• Experience in a regulated environment.
• Financial management experience, including budgets and reporting.
• Confident IT user with experience of Microsoft Office and appointment booking systems.
• Ability to build relationships with healthcare professionals and external stakeholders.

What We Offer

• Competitive salary (circa £55,000 per annum)
• Performance-related bonus scheme
• Free on-site parking
• Ongoing training and professional development
• The opportunity to play a key role in launching and growing a brand-new clinic