Clinic Manager

Optical Express Westfield Limited; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Clinic Manager for their Plymouth clinic. You will be responsible for managing team performance, ensuring operational efficiency, and promoting laser surgery benefits. Ideal candidates will have management experience in aesthetics or high-end retail, possess excellent communication skills, and a commitment to customer service. This position offers competitive salary and career progression opportunities.

Benefits

Competitive salary

Free or discounted optical products

Career progression

Modern working environment

Qualifications

• Strong management experience within aesthetics clinics, optical settings, or high-end retail.
• Ability to develop team performance.
• Excellent communication and presentation skills.

Responsibilities

• Manage operational efficiency of the practice.
• Drive performance for the clinic team.
• Recruit, coach, and support team members.

Skills

Customer service excellence

Team management

Communication skills

Aesthetics knowledge

Job description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Plymouth clinic, where you’ll have responsibility for managing the performance of the team.

Key Responsibilities

You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery and aesthetic procedures to patients.

You may come from a retail background where world class customer service comes naturally to you.

You will have strong management experience within an aesthetics clinics, Optical setting or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What’s in it for you?

• Competitive salary
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.