Clinic Manager

Thérapie Clinic; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Thérapie Clinic is looking for a Clinic Manager for our Dundrum location. This key role involves leading and inspiring a team to drive sales and maintain exceptional client experiences while adhering to the clinic's high standards. The ideal candidate will possess management experience and exceptional customer service skills.

Benefits

Uncapped Commission

Free Laser Hair Removal

Generous Discounts on Treatments

Family Discounts

10% Off Fertility & Optilase Treatments

Free Treatment Cycle after 2 Years

Paid Training in Academy

Extra Day Off on Milestone Birthdays

Longevity Bonus

Employee Assistance Scheme

Qualifications

• Management or supervision experience required.
• Excellent organization and attention to detail skills needed.
• Customer service experience is essential.

Responsibilities

• Proven experience in operations with a focus on driving sales.
• Ensure all team members deliver a 5-star service at all times.
• Weekly 1-2-1 meetings with team members.
• Complete weekly reports across operations and commercial targets.

Skills

Management

Customer Service

Organization

Attention to Detail

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Dundrum Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5-star service at all times.
• Ensuring all procedures and policies are followed as set by Thérapie Clinic.
• Weekly 1-2-1 meetings with team members.
• Completing weekly reports across operations and commercial targets.
• Employee relations including probation management, disciplinary, and grievance procedures.
• Staff rostering and annual leave management.
• Ad hoc duties as required.

Qualifications and Skills

• Management or supervision experience.
• Excellent organization and attention to detail skills.
• Customer service experience.

INDHP

Perks & Benefits

Uncapped Earnings

With our uncapped commission structure, the sky's the limit!

Treat Yourself

Enjoy free laser hair removal, free EmSella, and generous discounts on our skin, Aesthetic, and body treatments – because our skin maestros deserve the best.

Share the Love

Avail spouse and family discounts, spreading the joy of Thérapie.

Sisterly Love

10% off Thérapie Fertility & Optilase treatments – because family helps family.

Thérapie Fertility & Optilase

We offer one free treatment cycle of IVF/ICSI/RIVF and laser eye surgery respectively to all team members after 2 years of service.

Skin Royalty

Discounts on leading skin brands & treatments (Murad, Skin Theory).

Career Progression

Embark on a journey of career advancement & management training – we promote from within!

Knowledge Oasis

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Big Birthday Bash Leave

Enjoy an extra day off on your milestone birthdays to celebrate in style!

Longevity Bonus

Earn extra annual leave days after 2 years of dedicated service.

Employee Assistance Scheme

Access confidential support services for personal and professional well-being.

Application Process

1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our Talent Acquisition Partners review your application.
4. Initial Contact: Shortlisted candidates will be contacted for an interview.
5. Interview Stage: Complete the interview process with our team.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend our training to kickstart your career with us.