Clinic Co-ordinator

NHS; Royal Wootton Bassett; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Royal Wootton Bassett is seeking a Clinic Co-ordinator to manage patient bookings and coordinate with clinicians. Ideal candidates should have strong administrative skills, particularly in NHS settings, and be adept at handling multiple tasks in a busy environment. This role emphasizes patient safety and quality care, offering a supportive work environment and competitive pay.

Benefits

Competitive pay

Employee assistance programme

Private healthcare

Qualifications

• Administration and clerical experience required.
• Experience in a patient-facing role is preferred.
• NHS experience is essential.

Responsibilities

• Obtain clinician availability and confirm session bookings.
• Update facility planner with clinician bookings.
• Manage incoming referral streams and oversee wait lists.

Skills

Attention to detail

Customer service skills

Communication skills

Data entry skills

Tools

SystmOne

Microsoft Office

Job description

This is a CQC registered Day Surgery Unit and Clinic Facility providing a wide range of treatments and local anaesthetic procedures, encompassing both Private & NHS patients. Initially the service will operate to provide a skin cancer diagnostic and treatment service to both private and NHS patients with likely expansion in the future.

Patient safety and satisfaction is at the core of everything we do, therefore our ideal candidate should embrace our core values by ensuring dignity & respect are always provided, offer quality care, are accountable for their own actions, attentive to their patients and collaborate with colleagues.

The Clinic Co-ordinator has a varied and extensive role within the greater Patient Services team. Clinic Co-Ordinators will be responsible for the administration of our NHS and private availability and bookings, and work closely with our other co-ordinators and NHS Patient Booking Team. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent tasks that pop up as in any busy patient facing environment. Possessing effective communication, an eye for accuracy and meticulous detail you'll collaborate with colleagues and clinicians to bring together all aspects of our service. You will ideally have some experience and knowledge of the NHS and ideally experienced in the use of SystmOne, E-Referrals and Microsoft Office.

Main duties of the job

Obtainclinician availability and session bookings. Ensure all clinician bookings areconfirmed in writing.

Updatethe facility planner, linking clinician bookings to the relevant theatre,clinic room.

AllocateNHS sessions, ensuring NHS sub-contract targets are met.

Uploadclinics and sessions on to SystmOne for patient booking.

SupportCo-Ordinators and Patient Booking Team to ensure sessions and clinics aremaximised, cancellations are addressed and DNAs are managed and kept to aminimum.

Overseewait lists, ensure appointments are offered in priority and date order.

Manageincoming referral streams, identify any concerns.

Liaisewith referral management centres

Prepareday case plastic surgery referrals for triage

Managepost-operative clinical queries and concerns with direct support from ClinicalLead and Nursing Team.

Patientfile preparation. Ensure that all patient paper files are prepared, verifiedand are accurate prior to the patients appointment.

Post-operativepatient folder checks post-surgery. Ensuring all records are present andaccurately completed during the appointment.

Create clinic operation sheet

About us

Offering a unique and highly personal service can be hugely rewarding, changing peoples lives for the better every single day. Cotswold Surgical Partners offers quality health care that is locally delivered. We have a clear set of core values that we are passionate about when it comes to the quality of care we provide to our patients, and our staff are at the heart of this.

We are always looking for individuals who share our vision and commitment to excellent patient centred care and value working as part of a team.

We are a small, inclusive and friendly employer who offer a competitive package of pay (we are a Real Living Wage employer) and benefits that include a comprehensive employee assistance programme and private healthcare.

Job responsibilities

A comprehensive job description is attached which includes all the roles and responsibilities that form part of this job

Person Specification

Experience

• Must have administration and clerical experience.
• Experience in a similar role.
• Excellent communication and customer service skills, particularly by telephone as most appointment confirmation is completed in this way.
• NHS experience
• Knowledge of NHS systems

Skills

• Attention to detail and accuracy including close and continual monitoring and checking of processes and work tasks.
• Work planning and management including scheduling and prioritising work tasks to meet strict deadlines.
• Efficient data collection, review and management plus good data entry skills.
• Able to identify problems quickly and accurately and implement workable solutions.
• Strict adherence to confidentiality regulations and ethical standards.
• The ability to communicate effectively with other employees and stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.