Clinic Clerk - Trauma & Orthopaedic

Integrated Care System; Wirral; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a Clinic Clerk for the Trauma & Orthopaedic department. Responsibilities include booking appointments, managing documentation, and supporting patients in a busy clinic environment. Candidates should have a solid administrative background and experience in the NHS is preferred. The position requires good communication skills and the ability to work as part of a team.

Qualifications

• Experience of working in an administrative role is required.
• Previous experience in an NHS acute hospital is preferred.
• Self-motivated and able to handle conflict.

Responsibilities

• Arrange booking and reception for out-patients.
• Complete documentation and manage incoming referral letters.
• Book and inform patients of their appointments.

Skills

Basic working knowledge of IT

Good verbal and written communication skills

Good time management and organisational skills

Education

Educated to GCSE level or equivalent

NVQ level 2 in a relevant subject

Tools

Cerner Millennium information system

ECDL

Job description

Go back Wirral University Teaching Hospitals NHS Trust

Clinic Clerk - Trauma & Orthopaedic

The closing date is 15 August 2025

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in a busy Fracture and Orthopaedic Clinic.

Booking appointments and maintaining appropriate records.

Working hours are Wednesday , Thursday and Friday 08:30 - 5:00 pm

Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Receive and acknowledge incoming referral letters as appropriate.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust's booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.
• Make suggestions as to any modification to ensure smooth running of clinic based on demand.
• Ensure that all outpatient targets are met, in relation to appointments.
• Registering and booking all first and urgent new fracture clinic appointments from the work list and contacting patients with appointment dates and times.
• Providing Reception support on a rota basis with other members of the Clerical Team.
• Preparing clinics and ensuring results of investigations are available for the Consultant and Patient to discuss.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see attached Job description for further information about the Clinic Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

• Educated to GCSE level or equivalent
• Experience of working in an administrative role
• NVQ level 2 in a relevant subject
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system

Knowledge & Skills

• Basic working knowledge of IT
• Good verbal and written communication skills
• ECDL

Personal Attributes

• Self-motivated and enthusiastic
• Sensitive and empathetic
• Polite and friendly manner
• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Knowledge and Skills

• Good keyboard and computer skills
• Good time management and organisational skills
• Knowledge of admin processes
• Aware of Information Governance
• Ability to prioritise, work to deadlines and use initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust