Clinic Clerk - Trauma & Orthopaedic

NHS; Wirral; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated administrative support professional to join their team at the Fracture Clinic. This role involves managing patient bookings, ensuring all documentation is accurate, and providing exceptional reception support. The ideal candidate will possess strong communication skills, a solid understanding of administrative processes, and the ability to thrive in a fast-paced environment. Join a collaborative team that values empathy and efficiency, and contribute to the smooth operation of vital healthcare services in your community.

Qualifications

• Experience in an administrative role, preferably in an NHS acute hospital.
• Basic IT knowledge and good communication skills are essential.

Responsibilities

• Manage bookings and reception for out-patients at the Fracture Clinic.
• Ensure all documentation and records are completed accurately.
• Support the clinic's smooth operation and meet outpatient targets.

Skills

Verbal communication

Written communication

Time management

Organizational skills

IT skills

Conflict resolution

Education

GCSE level or equivalent

NVQ level 2 in relevant subject

Tools

Cerner Millennium

Job description

Wirral University Teaching Hospitals NHS Trust

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Fracture Clinic at Arrowe Park Hospital.

Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
• Receive and acknowledge incoming referral letters as appropriate.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust's booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.
• Make suggestions as to any modification to ensure smooth running of clinic based on demand.
• Ensure that all outpatient targets are met, in relation to appointments.
• Registering urgent patients if have appropriate system access.

Person Specification

Qualifications, Specific Experience & Training

• Educated to GCSE level or equivalent.
• Experience of working in an administrative role.
• NVQ level 2 in a relevant subject.
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Knowledge & Skills

• Basic working knowledge of IT.
• Good verbal and written communication skills.
• Good keyboard and computer skills.
• Good time management and organisational skills.
• Knowledge of admin processes.
• Aware of Information Governance.
• Ability to prioritise, work to deadlines and use initiative.

Personal Attributes

• Self-motivated and enthusiastic.
• Sensitive and empathetic.
• Polite and friendly manner.
• Ability to work under pressure.
• Ability to handle conflict and aggression.
• Ability to work as part of a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.