Clinic Clerk | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a Ward Clerk to support the Maternity team. In this patient-facing role, you will manage patient records, coordinate admissions, and provide excellent customer service within a bustling hospital environment. The ideal candidate demonstrates strong organisational skills, empathy, and adaptability. Full on-site presence is required for this role, with comprehensive training and career development opportunities offered.

Benefits

Career development

Flexible working options

Staff recognition scheme

Optional benefits like Cycle to Work and car lease schemes

Qualifications

• Previous clerical experience, particularly within healthcare, would be advantageous.
• Strong organisational skills and the ability to manage sensitive information.
• Excellent interpersonal skills for effective communication.

Responsibilities

• Provide essential administrative support and manage patient records.
• Coordinate admissions and discharges and handle enquiries sensitively.
• Deliver clerical and reception duties for the clinic.

Skills

Organisational skills

Empathy

Interpersonal abilities

Job description

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's and Chelsea Hospital.

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.

You’ll provide essential administrative support, manage patient records, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.

You'll thrive in this position if you're adaptable to shift work covering both day and night shifts (8am–8pm / 8pm–8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.

Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.

Apply today to become an integral part of a team passionate about exceptional maternity care.

• Effective delivery of clerical and reception duties for the clinic.
• Input and maintenance of accurate patient information on Trust information systems.
• Provision of excellent customer service to members of the public and staff who visit or contact the clinic.
• Contribution to positive patient experiences

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Friday 25 Jul 2025