Clinic Clerk

Wirral University Teaching Hospitals NHS Trust

A vacancy has arisen for part time Clinic Clerk within the Women's Services admin and clerical department as support to the Obstetric, Gynaecology and GAU areas.

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the out-patient department, sending out appointments to patients and maintaining appropriate records.

The successful candidate will be based at Arrowe Park Hospital.

*Please note A&C work on a rota and the successful candidate will be required to work some shifts until 8pm.*

Main duties of the job

This is an exciting opportunity for a self-motivated and enthusiastic person to take on a challenging and sometimes pressurised role. The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team.

1. Under the supervision of the senior clinic clerk/team leader:
2. Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
3. Complete all required documentation and computer records.
4. Send out correspondence and deal with all relevant enquiries from patients, relatives, GPs etc. before, during and after clinic appointments.
5. Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
6. Receive and acknowledge incoming referral letters as appropriate.
7. Refer letters to Consultant/clinician for further advice as required.
8. Book and advise patients of appointments using the Trust's partial/fully booking protocols.
9. Ensure clinics are booked to full capacity as per the agreed Consultant/clinician's template.
10. Make suggestions as to any modification to ensure smooth running of clinic based on demand.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see attached Job Description for further information about the Clinic Clerk position available at WUTH.

If successful in this role, there is a requirement for you to have a standard DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 months.

As this vacancy is within the division of Women and Children, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.

Person Specification

Qualifications, Specific Experience & Training

• Educated to GCSE level or equivalent.
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Knowledge and Skills

• Good keyboard and computer skills.
• Good time management and organisational skills.
• Basic working knowledge of IT.
• Good verbal and written communication skills.
• Knowledge of NHS admin processes.
• Awareness of Information Governance.
• Ability to prioritise, work to deadlines and use own initiative.
• Excellent customer care skills.

Personal Attributes

• Self-motivated and enthusiastic.
• Sensitive and empathetic.
• Polite and friendly manner.
• Ability to work under pressure.
• Ability to handle conflict and aggression.
• Ability to work as part of a multidisciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Wirral University Teaching Hospital, Arrowe Park