Clinic Clerk

Wirral University Teaching Hospital NHS Foundation Trust; Wirral; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Trust as a clerical support team member in the Central Outpatients Department. You'll provide essential reception and administrative support, ensuring efficient patient booking and documentation processes. This role offers a friendly environment and the opportunity to contribute to high-quality healthcare services in a dynamic team.

Qualifications

• Experience in clerical or administrative roles is preferred.
• Ability to manage multiple tasks efficiently.
• Strong communication skills are essential.

Responsibilities

• Arrange bookings and follow-up for out-patients.
• Complete documentation and update records.
• Handle clinic-related issues and suggest improvements.

Skills

Clerical support

Reception duties

Documentation

Patient booking

Problem-solving

Job description

To work as part of a team under the supervision of the Team Leader, providing clerical and reception support in the Central Outpatients Department.

1. Arrange the booking, reception, and follow-up of out-patients for any clinician in accordance with agreed requirements.
2. Complete all required documentation and update computer records.
3. Deal with any difficulties related to the clinic, referring to a higher level if necessary, and suggest improvements.
4. Receive and acknowledge incoming referral letters appropriately.
5. Refer letters to the Consultant/clinician for further advice as needed.
6. Book and advise patients of appointments following the Trust’s booking protocols.
7. Ensure clinics are booked to full capacity as per the schedule.
8. Propose modifications to improve the clinic’s efficiency based on demand.
9. Ensure all outpatient targets related to appointments are met.

All new colleagues can expect a warm and friendly Wirral welcome from the very first contact. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, known for its stunning coastline and beautiful countryside, offering great activities for residents.

We are one of the largest and busiest acute Trusts in North West England, with the only Emergency Department on Wirral. We provide high-quality acute care services and employ over 6,000 staff, serving a population of approximately 400,000 across Wirral, Ellesmere Port, Neston, North Wales, and the wider North West area.

Our trust has approximately 855 beds and a financial turnover exceeding £337 million.

The Wirral is easily accessible with excellent transport links, including motorway, train, bus, and ferry, and is within easy reach of Liverpool, Chester, Manchester, and North Wales.

For further details or informal visits, contact:
Name: Claire Hazlehurst
Job title: Business Support Manager
Email: [e-mail]
Telephone: [phone]