Clinic Clerk

NHS; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A vibrant healthcare team in London is seeking a passionate Ward Clerk to support expectant parents during significant times. This full-time position involves essential administrative tasks to enhance patient experiences, requiring strong organizational skills, empathy, and excellent communication abilities.

Benefits

Career Development

Flexible Working Options

Wellbeing Programs

Staff Recognition Schemes

Cycle to Work Scheme

Membership Options for Onsite Leisure Facilities

Qualifications

• Good educational standard of at least GCSE in English or Maths required.
• Previous clerical experience preferred but not essential.
• Experience dealing with people in stressful environments is an advantage.

Responsibilities

• Provide clerical and reception support to the maternity outpatient clinics.
• Manage patient records and coordinate admissions and discharges.
• Input and maintain accurate patient information on Trust information systems.

Skills

Customer Service

Clerical Skills

Basic Computer Literacy

Microsoft Office

Ability to Use Initiative

Education

GCSE in English or Maths

Job description

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's and Chelsea Hospital.

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.

You'll provide essential administrative support, manage patient records, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.

Full Time -

You'll thrive in this position if you're adaptable to shift work covering both day and night shifts (8am-8pm / 8pm-8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.

Part Time -

You will provide effective and efficient clerical and reception support to the Maternity Outpatient Clinics, ensuring the administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence.

Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.

Apply today to become an integral part of a team passionate about exceptional maternity care.

Main duties of the job

o Effective delivery of clerical and reception duties for the clinic.o Input and maintenance of accurate patient information on Trust information systems.o Provision of excellent customer service to members of the public and staff who visit or contact the clinic.o Contribution to positive patient experiences

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

• Good educational standard of at least GCSE in English or Maths, or equivalent

Experience

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience
• Previous experience in an NHS setting
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills/knowledge/ abilities

• Basic computer literacy
• Ability to use initiative
• Clerical skills
• Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.