Clinic Area Manager - London

Neko Health; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare service provider is seeking a Clinic Area Manager to oversee performance across multiple clinics in London. The ideal candidate will blend hospitality leadership with medical oversight, ensuring high member experience and operational excellence. They should have experience in managing multi-site operations in service-led sectors and a medical background. The role offers a unique opportunity to make an impact in health and wellness sector.

Qualifications

• Proven experience managing multi-site operations in a consumer-facing business.
• Strong leadership capabilities managing diverse teams.
• Ability to drive service quality and operational performance.

Responsibilities

• Oversee the performance and experience delivery across clinics.
• Ensure adherence to medical quality standards and compliance.
• Own operational KPIs and P&L performance across the cluster.

Skills

Leadership capabilities

Interpersonal skills

Communication skills

Operational performance

Education

Medical background (licensed physician or healthcare professional)

Job description

Overview

The Clinic Area Manager will oversee the performance and experience delivery across several Neko Health clinics in London. The role blends frontline hospitality leadership with medical quality oversight and operational ownership. Reporting to the UK Country Manager, the Area Manager is responsible for ensuring a consistently exceptional member experience, maintaining clinical compliance in partnership with Lead Doctors, and driving financial performance across locations.

Responsibilities

• Clinic & Member Experience
  • Ensure each clinic delivers a seamless, consistent, and premium member experience aligned with Neko's service standards.
  • Lead experience improvement initiatives based on member feedback, NPS, and frontline insights.
  • Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction.
  • Oversee ambiance, cleanliness, and service design across all locations.
• Medical Quality & Compliance
  • Partner closely with Lead Doctors to ensure adherence to Neko's medical quality standards and regulatory compliance.
  • Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery.
  • Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices.
  • Coach and support Lead Doctors—often first-time managers—in leadership development and quality ownership.
• Operational & Financial Performance
  • Own operational KPIs (e.g., throughput, staffing, inventory) and P&L performance across the cluster.
  • Implement efficient, standardized workflows and cost controls to ensure smooth, scalable operations.
  • Lead staffing planning in collaboration with central teams to ensure clinics are resourced to meet demand.
  • Contribute to business planning for future expansions and site launches in the London area.
• Team Leadership
  • Directly manage Lead Doctors and Clinic Leads across all assigned clinics.
  • Foster a collaborative, feedback-driven team culture with clear ownership and performance expectations.
  • Act as the primary liaison between clinics and central functions including Customer Support, Facilities, Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand.
  • Drive communication, alignment, and execution across clinic teams.

Ideal person profile

• Proven experience managing multi-site operations in a consumer-facing, service-led business (e.g., wellness, retail, hospitality, fitness, or outpatient healthcare).
• Strong leadership capabilities with experience managing diverse and distributed frontline teams.
• Medical background (e.g., licensed physician, clinical leader, or healthcare professional with hands-on care experience).
• Demonstrated ability to drive both service quality and operational performance across multiple locations.
• Experience owning KPIs and P&L responsibilities.
• Excellent interpersonal, communication, and team-building skills.