Clinic Administrator Support Officer

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000; Full time

Job description

Job Summary

An opportunity has arisen in the Performance Management Department for a Clinic administrator support. The team requires an enthusiastic team member who is committed to having a positive impact on cancer patient pathways. You will have had experience working within the NHS preferably within a cancer data environment. You will be required to work flexibly to meet the needs of the service.

Candidates must have Microsoft Office Suite experience. You will have good organisational skills and be able to communicate confidently with all levels of staff on a wide range of information.

Main duties of the job

As a Clinical administrator support you will be responsible for completing, but not limited to, tasks such as:

• Maintaining the tracking mailbox on a daily basis
• Registering patients on the trust systems
• Communicate effectively with all members of staff and external stakeholders
• Maintain a good understanding of RTT and Cancer Standards

About Us

The Christie NHS Foundation Trust is one of the largest cancer treatment centres in Europe, and an international leader in cancer research and development.

You will be working in a supportive and engaged team environment, with a management team who will enable you to broaden your experience and develop a wide range of skills. All flexible working arrangements will be considered, and applicants are invited to make informal contact should they wish to discuss the role and its remit further.

Date posted: 11 April 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,169 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 413-94398-PERF-LS
Job locations: Performance - E00386, Manchester, M20 4BX

Job Description

Job responsibilities

DUTIES AND RESPONSIBILITIES

• To work with the patient pathway tracking team and clinical colleagues to ensure that patients referred into the trust are registered on the day of receipt and scanned onto the Patient Administration System (CareFlow) and CWP.
• To ensure that all mandatory information is accurately collected at source and liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements.
• Maintain the designated mailbox that all new target referrals and inter-provider transfer forms are received in.
• Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times.
• To provide support to ensure that the necessary proformas are completed and entered into the relevant electronic systems and the patient case notes.
• Work autonomously and as part of a team, to organise own workload and prioritise urgent matters.
• Good knowledge of Health Records systems and CareFlow.
• Undertake any other duties as and when required.
• Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user.
• Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets.
• Work within all Trust policies appropriate to the role.
• This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates.

Additional Requirements

• Follow risk management procedures at all times, including the identification, assessment and management of risk within the division.
• To maintain awareness of and abide by all Trust policies and procedures.
• To be responsible for own professional/personal development, including participating in a quarterly appraisal and personal development planning.
• To ensure all the principles and practices associated with Caldicott and Data Protection legislation are rigorously adhered to.

Person Specification
Qualifications Essential

• Secondary-level education GCSE Maths and English at C-grade or above, or equivalent.

Experience Essential

• Previous administrative and clerical experience.
• Evidence of working as part of a team as well as in isolation.
• Confidence in dealing with professional groups.

Desirable

• Previous administrative and clerical experience in a hospital environment.
• Evidence of handling difficult circumstances e.g. customer complaints.
• Knowledge of NHS administrative procedures.

Skills Essential

• Excellent written and verbal communication skills.
• Ability to identify barriers to communication and adapt style/method accordingly.
• Basic keyboard skills and IT literate.
• Ability to prioritise workload.
• Excellent interpersonal skills and telephone manner.
• Ability to work unsupervised or as part of a team.

Knowledge Essential

• Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers.
• Understanding of the importance of data protection and confidentiality.

Desirable

• Knowledge of Trust policies and procedures.
• Basic knowledge of NHS terminology.

Other Essential

• Conscientious and hardworking.
• Good time management.
• Proactive and able to work on own initiative.
• Tactful and diplomatic.
• Self-motivated and enthusiastic.
• Willingness to undertake training.
• Flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: The Christie NHS FT
Address: Performance - E00386, Manchester, M20 4BX
Employer's website: https://www.christie.nhs.uk/