Client Systems Product Owner

Linklaters Italy; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Free in-house fitness centre

Pension plan

Life assurance

Travel insurance

Job summary

Linklaters is seeking a Senior Client Systems Product Owner to shape and deliver a subset of the Firm’s Client Systems portfolio. You will own the backlog for assigned products, translate business needs into actionable user stories, and collaborate with cross-functional teams to align with strategic objectives.

You will support the Lead Product Owner, define the product roadmap, and ensure delivery excellence across discovery to service transition while maintaining strong stakeholder

Qualifications

• Proven experience translating business needs into prioritised product outcomes.
• Refining product backlogs and defining user stories.
• Strong stakeholder management across senior stakeholders and tech teams.
• Experience in agile delivery and cross-functional teams.
• Background in digital/client-facing platforms is a plus.

Responsibilities

• Own and manage backlog for assigned products, ensuring clear priorities.
• Translate requirements into actionable user stories and acceptance criteria.
• Collaborate with Business Analysts, architects, developers, and vendors to deliver solutions.
• Monitor product performance and drive continuous improvement.

Skills

Product backlog management

Agile framework

Backlog prioritization

Stakeholder management

Communication skills

Product owner experience

Job description

About us

Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Your role

As Senior Client Systems Product Owner, you will support the Lead Product Owner in shaping and delivering a subset of the Firm’s Client Systems product portfolio. This may include one or more of the Firm’s digital and client‑facing products, such as Linklaters.com, client communications and event management products, experience management products, and pitch tool products. You will be responsible for managing product backlog priorities, translating business needs into clear deliverables, and ensuring product development aligns with the Firm’s strategic objectives, user needs, and enterprise standards. Support the Lead Product Owner in defining and delivering the product strategy and roadmap for a subset of the Client Systems portfolio. Own and manage the product backlog for assigned products, ensuring priorities are clear, well‑structured, and aligned to business value, strategic goals, and delivery capacity. Work closely with Business Owners and stakeholders to understand business needs, capture requirements, and translate these into clear, actionable user stories and acceptance criteria. Curate and manage priorities across competing demands, balancing strategic initiatives, business‑as‑usual activity, technical improvements, and risk reduction. Partner with the Lead Product Owner and Head of Enterprise Systems to support portfolio‑level prioritisation, planning, and decision‑making. Collaborate with Business Analysts, architects, developers, and third‑party vendors to ensure solutions are well understood, feasible, and delivered effectively. Act as a key point of contact for assigned products, building strong relationships with stakeholders and providing clear communication on priorities, progress, risks, and outcomes. Support the delivery lifecycle from discovery through implementation and transition into service, ensuring solutions are fit for purpose and meet agreed objectives. Work with the Enterprise Systems Service Owners to monitor product performance, user feedback, and service data to identify opportunities for enhancement, optimisation, and continuous improvement. Promote product management best practice, including user‑centred design, value‑driven prioritisation, backlog hygiene, and effective stakeholder engagement. Help ensure products remain aligned with the Firm’s wider technology strategy, governance requirements, and enterprise architecture standards. Contribute to the development of a strong product culture within Client Systems, with a focus on quality, collaboration, transparency, and delivering measurable business value.

About you

• Proven experience in a Product Owner, Product Manager, or similar role within a technology‑led environment, with responsibility for translating business needs into prioritised product outcomes.
• Practical experience of managing and refining product backlogs, defining user stories and acceptance criteria, and supporting delivery teams through agile ways of working.
• Strong stakeholder management skills, with the ability to work closely with Business Owners, senior business stakeholders, technology teams, and third‑party suppliers to agree priorities and drive delivery.
• Experience of balancing competing demands across strategic initiatives, business‑as‑usual support, technical improvements, and risk or control requirements.
• Strong commercial and strategic judgement, with the ability to prioritise work based on business value, user needs, dependencies, effort, and organisational objectives.
• Excellent communication skills, with the ability to explain product priorities, delivery trade‑offs, and outcomes clearly to both technical and non‑technical audiences, including senior stakeholders.
• Experience of working within cross‑functional product or project teams, partnering with Business Analysts, developers, architects, designers, and service teams to deliver effective solutions.
• A structured and pragmatic approach to problem solving, with the ability to remain calm, objective, and delivery‑focused when managing changing priorities or complex issues.
• Good understanding of agile delivery principles, product management practices, and the wider system delivery lifecycle, from discovery through to implementation and ongoing service improvement.
• Experience of digital, client‑facing, or business development‑related platforms would be advantageous, particularly websites, communication tools, event management products, experience management platforms, or pitch and proposal tools.
• Experience of working in a professional services, partnership, or other complex international organisation would be beneficial.
• A strong focus on continuous improvement, with the curiosity and drive to identify opportunities to enhance products, processes, and user experience over time.

Benefits

• Health & Wellbeing: Private Medical Insurance
• Free in‑house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments
• Finance Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will‑writing services
• Family & Lifestyle
• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

• Accessible Design
• Agile Framework
• Agile Methodology
• Backlog Management
• Backlog Prioritization

  This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

  This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters.

  In the event that we make an offer to you, and where local legislation permits, we will conduct pre‑engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

  We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us.

  We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.

  Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process.

  Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job.

  Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues.

  If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.

  Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.