Client Systems and CRM Project Coordinator

Arup; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Life assurance

Accident insurance

Income protection

Job summary

Arup seeks a Client Systems and CRM Project Coordinator - Global to coordinate CRM and client systems projects across delivery. You will maintain plans, track actions, prepare updates and support testing, pilots and implementation across regions.

Working with the CRM Programme Manager, you will ensure clear communication between technical teams and business stakeholders while supporting training and user-adoption activities.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience delivering projects or programmes with schedules and progress reporting.
• Experience maintaining project plans, risks and milestones.
• Experience with CRM tools; Dynamics365 preferred.
• Strong organisational and stakeholder management skills.

Responsibilities

• Maintain project plans, schedules, action trackers and delivery records.
• Organise project meetings and workshops, prepare materials, record actions.
• Follow up actions, milestones, risks and dependencies; escalate as needed.
• Prepare updates, status reports and delivery documentation.
• Coordinate user testing, including test scripts and results.
• Support CRM releases, pilots and implementation activities.
• Coordinate communication between technical teams and stakeholders.
• Support training logistics and user adoption activities.

Skills

Stakeholder management

Project coordination

Documentation & reporting

Communication

Education

Bachelor’s degree in Marketing/Communications/Media/Commerce

Tools

Microsoft Dynamics365

Job description

Client Systems and CRM Project Coordinator

Arup’s purpose, shared values and collaborative approach has set us apart for over 80 years, guiding how we shape a better world.

In an increasingly competitive marketplace, our Marketing, Communications and Business Development (MCBD) team helps Arup build and protect its reputation, strengthen client relationships, win quality work and attract talented people. We are seeking a Client Systems and CRM Project Coordinator - Global to provide practical project coordination and administrative support for CRM and other client- systems projects across delivery.

Working within agreed plans and priorities, with guidance from the CRM Programme Manager, the role will help maintain project records, track actions and milestones, prepare updates and wider dependency documentation, and support user testing. The postholder will help coordinate system improvements, releases, pilots and implementation activities, while helping technical and business colleagues with testing across regions and disciplines.

The Opportunity

• Maintain project plans, schedules, action trackers and delivery records, including Microsoft Planner where appropriate.
• Organise project meetings and workshops, prepare materials, and record actions and decisions.
• Follow up actions, milestones, risks, issues and dependencies, escalating delivery concerns to the project or programme manager.
• Prepare project updates, status reports and delivery documentation using accurate and consistent information.
• Coordinate user testing, including test scripts, participant arrangements, progress tracking and results.
• Support CRM releases, pilots, system improvements and implementation activities.
• Coordinate input and maintain clear communication between technical teams and business stakeholders.
• Support project communications, guidance materials, training logistics and user-adoption activities.
• Undertake data checks, basic analysis and other general Client Systems tasks to support delivery priorities.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role right for you?

• Currently working or have worked with a Client Relationship Management tool, preferably Microsoft Dynamics365.
• Bachelor’s degree in a relevant field, such as Marketing, Communications, Media, Commerce or similar.
• Experience supporting the delivery of projects or programmes, including maintaining project plans, schedules, risks, actions and progress reporting within a structured project management environment.
• Strong organisational and stakeholder management skills, with the ability to coordinate meetings, workshops, testing activities and delivery milestones while ensuring effective communication between technical teams and business stakeholders.
• Experience preparing high-quality project documentation, status reports, user guidance and communications, with excellent attention to detail and a commitment to producing accurate and consistent information.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Arup offer a hybrid working model and flexible working arrangements to support work-life balance. We also provide Private medical insurance, Life assurance, Accidentinsuranceand Income protection cover. In addition,you’llhave access to flexible benefitsto help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.