Client Support Team Assistant - Post Completion

TN United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative legal practice in South Wales is seeking a Client Support Administrator to join their dynamic team. This pivotal role involves providing exceptional service to clients and supporting the conveyancing process. Ideal candidates will have at least two years of administrative experience, strong attention to detail, and a commitment to teamwork. The company offers a supportive and rewarding workplace with excellent benefits, including performance bonuses and generous leave policies. Join a forward-thinking firm that values purpose and service, and help revolutionize the conveyancing industry.

Benefits

Monthly and annual performance bonuses

25-30 days annual leave plus Bank Holidays

Additional day off for your birthday

Extra day off for 100% attendance

Option to purchase up to 5 days leave

Enhanced maternity and paternity leave

Company Sick Pay

Discounted Gym Membership

Subsidised Conveyancing

Employee Assistance Scheme

Qualifications

• Minimum of two years administrative experience, preferably in conveyancing.
• Experience in providing exceptional client service over the telephone.

Responsibilities

• Provide exceptional service to clients and assist conveyancers.
• Handle Land Registry processes and client correspondence efficiently.

Skills

Administrative Experience

Client Service

Attention to Detail

Multi-tasking

Teamwork

Proficiency in Microsoft Office

Target-driven Environment

Tools

Customer Management Systems

Google Suite

Job description

Social network you want to login/join with:

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Client:

Convey Law

Location:

Newport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6e963dfa8164

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Description

We are looking for a Client Support Administrator to join the team!

This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and assist our team of conveyancers.

This administrative role is vital to our post completion conveyancing process, with key responsibilities including completing registrations, handling Land Registry processes and requisitions. You will liaise with clients, lenders, solicitors, and colleagues regarding all Post Completion matters, ensuring that all correspondence (post, email, telephone) is processed efficiently in line with standards and KPIs.

Training will be provided for this role and for processes within the wider Background Team, enabling you to support different areas of the department as needed.

The Individual

The ideal candidate will demonstrate values and ethics aligned with our culture. To succeed, you should evidence the following in your CV:

• A minimum of two years administrative experience, preferably within conveyancing or post completion environments.
• Experience in providing exceptional client service, especially over the telephone.
• Strong administrative skills, with the ability to multi-task while maintaining attention to detail.
• Experience working effectively as part of a team.
• Proficiency in standard software such as Microsoft Office and Google, with willingness to learn Customer Management Systems.
• Experience working in a target-driven environment, demonstrating ability to meet personal and departmental targets.

Company Benefits

Our commitment is to provide a supportive, empowering, and rewarding workplace. Our benefits include:

• Monthly and annual performance bonuses
• 25-30 days annual leave plus Bank Holidays
• An additional day off for your birthday
• An extra day off for 100% attendance in the previous year
• Option to purchase up to 5 days leave
• Enhanced maternity and paternity leave
• Company Sick Pay
• Discounted Gym Membership
• Subsidised Conveyancing
• Employee Assistance Scheme including counselling

Convey Law is an innovative, award-winning conveyancing legal practice based in South Wales. We aim to be industry leaders, revolutionize conveyancing, and exceed client expectations.

We foster a high-performance culture that values purpose, service, kaizen, belonging, family, giving, and fun.

We also enjoy team-building activities and charity fundraising events.