Client Support Supervisor (Global Company)

VanRath; Belfast; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

A leading global law firm is recruiting a Document Checking Team Lead in Belfast. This hybrid position offers excellent career progression and the chance to work with a valued team, overseeing daily operations while ensuring high service delivery standards. Ideal candidates will have strong managerial and communication skills, and the role includes oversight of team performance, training, and inter-departmental project management.

Qualifications

• Proven experience in people management within a professional services environment.
• Strong relationship-building skills across all stakeholder levels.
• Experience in fast-paced, deadline-driven environments.

Responsibilities

• Oversee day-to-day operations and people management of the Document Checking department.
• Manage team performance through feedback sessions and performance reviews.
• Coordinate staff training and suggest process improvements.

Skills

Client Service

People Management

Communication

Planning and Organization

Job description

VANRATH are assisting with the recruitment of a Document Checking Team Lead for a leading global law firm operating in over thirty countries.

This role offers an excellent opportunity for career progression and knowledge expansion within a global organization that highly values its staff.

This is a Hybrid role, working 3 days in the Belfast City Centre offices and 2 days from home. Working hours are Monday to Friday, 9:00 am to 5:30 pm, with a 1-hour lunch break. This is a Permanent position.

Salary: Fully Negotiable, with progression opportunities and attractive benefits from a global firm.

Key Tasks:

• Oversee day-to-day operations and people management of the Document Checking department, ensuring high service delivery standards.
• Manage the team through feedback sessions, meetings, and performance reviews.
• Coordinate staff training and development, reviewing objectives regularly.
• Monitor team performance, conduct regular check-ins, and implement formal management procedures as needed.
• Suggest process improvements and work more efficiently.
• Maintain high service levels, exceeding client expectations through effective coordination with colleagues, clients, and third-party suppliers.
• Address service issues, propose solutions, and escalate when necessary.
• Provide cover for other roles as needed to ensure service continuity.
• Collaborate with Document Experts for technical guidance.
• Ensure smooth handovers at shift changes.
• Manage larger projects within Document Services, especially inter-departmental projects.
• Enhance technical knowledge through training and shadowing.

The Ideal Candidate:

• Has a thorough understanding of exceptional client service.
• Proven experience in people management within a professional services environment.
• Strong relationship-building and communication skills across all stakeholder levels.
• Experience working in a fast-paced, deadline-driven environment, ideally 24/7.
• Excellent planning and organizational skills, with the ability to multitask and meet deadlines.
• Committed to continuous improvement and innovation.

For more information or to apply, please contact Jack Groves at Vanrath or apply via the link below. All inquiries will be handled in strict confidence.