Client Support Project Manager

Applicable Limited; London; Hybrid; GBP 100,000 - 125,000; Full time

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Client Support Project Manager is an entry-level job within the Client Implementation Project Management job family. The Client Support Project Manager leads and directs concurrent client projects classified as standard. This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.

The primary responsibility of the Client Support Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

What you'll be doing

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Contributes to the pre-sales process by providing proposals
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
• Performs any other related task as required.

Knowledge and Attributes:

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent client-centricity skills and ability to work at client sites.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent asks simultaneously.
• Some business acumen and commercial skills.
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail.
• Applies knowledge and basic problem-solving techniques to define and resolve problems.
• Works on problems of limited scope.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and/or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Basic entry-level project management experience preferably in a multinational professional services environment.
• Proven client engagement experience.
• Basic understanding of the project life cycle.
• Basic competency in project change management.
• Basic experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type: Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today