Client Support Manager - WPA

LHC; Ystrad Mynach; Hybrid; GBP 52,000; Full time

Job summary

A respected regional leader in procurement services is seeking a Client Support Manager. In this role, you will enhance partner relationships, support client engagements, and drive business development. Candidates should have experience in client management and knowledge of public sector procurement. A competitive salary of £52,000 with a car allowance and additional benefits are offered, alongside a flexible work environment.

Benefits

Car allowance

Defined Benefit Local Government Pension Scheme

Wellbeing allowance

Discretionary annual bonus

34 days holiday plus bank holidays

Hybrid/remote working

Private Medical Insurance

Individual training budget

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience in client-focused account management, sales, or business development.
• Strong communication, presentation, and negotiation skills.
• Ability to work proactively in a client-driven environment.

Responsibilities

• Act as the primary contact for regional clients.
• Identify and generate potential leads and opportunities.
• Maintain regular communication with appointed companies.

Skills

Client-focused account management

Sales

Strong communication skills

Negotiation skills

Knowledge of public sector procurement

Tools

CRM systems

Microsoft Dynamics

MS Office

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Join a respected regional leader in procurement and construction services, with a strong reputation for delivering value and impact in the public sector.

We are WPA, the Welsh regional business unit of LHC Procurement Group (LHCPG) - a not-for-profit organisation dedicated to bringing buyers and suppliers together to build, refurbish, and maintain social housing and public property more efficiently and cost-effectively.

We're looking for a motivated, client-focused Client Support Manager with a strong understanding of procurement and construction to strengthen relationships with our partners and stakeholders.

Working closely with the Regional Director and the wider team, you will play a key role in delivering an excellent client experience, providing guidance through the procurement process, and ensuring projects run smoothly from concept to completion.

In this pivotal role, you will support our mission of "working together to deliver better buildings, homes, and communities" by fostering collaboration, driving efficiency, and helping reinvest surplus funds into community initiatives.

Flexibility is offered with this role, with the ability to be based at our WPA office location, and regular travel across the region.

Interviews will take place from early September.

What you will be doing

Client Engagement & Support:

• Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
• Provide ongoing support to clients throughout their building programmes and individual projects.
• Work with LHC appointed companies to ensure they understand framework users' requirements.
• Promote business development opportunities through LHCPG's procurement solutions.

Business Development & Sales Support:

• Identify and generate potential leads and opportunities, tracking progress using CRM systems.
• Convert leads into sales, managing client relationships to support business growth and framework renewals.
• Ensure engagement targets are met and provide regular performance reports.
• Identify opportunities for cross-selling and upselling additional products or services.

Project & Stakeholder Management:

• Maintain regular communication with appointed companies to exchange business development information.
• Support clients and appointed companies in delivering and evidencing social value impact.
• Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars.

What you need

Essential:

• Proven experience in client-focused account management, sales, or business development.
• Strong communication, presentation, and negotiation skills.
• Knowledge of public sector procurement or the construction and maintenance industry.
• Ability to work proactively in a client-driven environment.
• Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
• Full UK driving licence and willingness to travel across the region.

Desirable:

• Understanding of UK public procurement regulations.
• Experience working with housing associations, local authorities, or public sector organisations.
• Knowledge of social value objectives within procurement.

What you get

• £52,000 salary per annum
• Car allowance of £5,740 pa paid monthly
• Defined Benefit Local Government Pension Scheme (LGPS)
• Wellbeing allowance of £300 pa paid monthly (taxable)
• Discretionary annual bonus
• 34 days holiday plus bank holidays, with the option to buy up to 5 additional days
• 36-hour work week with hybrid/remote working
• Birthday leave
• Private Medical Insurance and Health Cash Plan after probation (taxable)
• Enhanced maternity and paternity pay (after 1 year of service)
• 10 days per year 'work from anywhere' opportunity
• 1.5 days personal volunteering leave and team volunteering opportunities
• £1000 pa individual training budget and development support
• Cycle to work scheme and employee discounts
• Long service awards
• Option for up to 1 year sabbatical after 5 years
• Employee Assistance Programme

A Field-Based Role with Regular Travel

Although the position is home-based contractually, it requires regular regional travel. As the Client Support Manager, you will spend the majority of your time meeting clients in person, attending industry events, and collaborating with appointed companies across Wales. A flexible attitude and readiness to travel are key to success in this role.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. We encourage interested applicants to apply as soon as possible.