Client Support Executive - Onboarding

2M Employment Solutions Limited; Wilmslow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading client support company is seeking a Client Support Executive to provide exceptional support to clients across the UK. The role is hybrid, requiring 2 days a week in the Wilmslow office. Ideal candidates are natural problem solvers with a passion for customer service. Join a fun and supportive team that values your personality and positivity.

Benefits

25 Days of Holiday + Bank

Birthday Bliss

Post-Wedding Bliss

Growing Families

Healthcare cash plan

Pawternity Leave

Community Days

Qualifications

• Natural problem solver with a passion for delivering outstanding customer service.
• Confidence in engaging professionally over the phone.
• Ability to learn new systems quickly.

Responsibilities

• Provide exceptional telephone and online support to clients across the UK.
• Welcome new clients and deliver training on our platform.
• Ensure clients gain maximum value from their Citation service.

Skills

Customer service

Problem-solving

Effective communication

Job description

Overview

Client Support Executive - Onboarding. Location: Hybrid - 2 days in our Wilmslow office, 3 from home. Working Hours: Full-time.

Citation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we're far from average — our people bring their personalities to work, not just their policies!

It's a great place to work because of the people we employ. Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.

Responsibilities

• Provide exceptional telephone and online support to clients across the UK
• Welcome new clients and deliver training on our platform
• Make proactive touchpoints with clients throughout their contract
• Ensure clients gain maximum value from their Citation service

About you

We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest. You'll be someone who:

• Engages confidently and professionally over the phone
• Learns new systems quickly and uses information to support clients effectively
• Puts the client first, making it your mission to understand their needs and exceed expectations

Perks

• 25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus bank holidays.
• Birthday Bliss: A day off on your birthday.
• Post-Wedding Bliss: Extra weeks of holiday for new spouses.
• Growing Families: Vouchers and perks for expectant parents.
• Healthcare cash plan: Private healthcare for wellbeing.
• Pawternity Leave: A day off to welcome a new pet.
• Community Days: A day off to volunteer or support charities.

Ready to Apply?

If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!