Client Support Executive

Flair for Recruitment; West of England; On-site; GBP 26,000 - 36,000; Full time

Job summary

Flair for Recruitment in the United Kingdom is seeking a highly organised administrator to join our team in the West of England. You will act as a primary contact for client enquiries, produce annual scheme reports, and support claims, underwriting and policy administration by liaising with insurers.

The role involves processing amendments, monitoring premiums, preparing invoices, and maintaining accurate client records across internal systems.

Qualifications

• Proven ability to manage complex admin tasks with accuracy.
• Experience supporting client inquiries and record keeping.
• Familiarity with financial services or insurance administration is a plus.
• Attention to regulatory best practices and data handling.

Responsibilities

• Act as a primary contact for client enquiries, providing timely and professional support.
• Produce annual scheme reports and maintain accurate records.
• Support claims, underwriting, and policy administration by liaising with insurers and relevant stakeholders.
• Process scheme amendments, including new joiners, leavers, and other mid-term changes.
• Monitor outstanding premiums and assist with payment follow-up where required.
• Prepare and process invoices accurately and within agreed timescales.
• Maintain accurate client records across internal systems.

Skills

Attention to detail

Organisational skills

Multitasking

Data accuracy

Microsoft Excel

Education

Industry-recognised qualification in progress

Tools

Microsoft Office

Job description

Key Responsibilities

• Act as a primary contact for client enquiries, providing timely and professional support
• Produce annual scheme reports and maintain accurate records
• Support claims, underwriting, and policy administration by liaising with insurers and relevant stakeholders
• Process scheme amendments, including new joiners, leavers, and other mid-term changes
• Monitor outstanding premiums and assist with payment follow-up where required
• Prepare and process invoices accurately and within agreed timescales
• Maintain accurate client records across internal systems

About You

• Highly organised with excellent attention to detail
• Previous experience in an administration
• Ability to manage multiple tasks and work to deadlines
• High level of accuracy when working with data
• Good knowledge of Microsoft Office, particularly Excel
• Awareness of customer-focused and regulatory best practice
• Experience within financial services, insurance, or employee benefits
• Knowledge of Group Risk or Healthcare products
• Understanding of workplace pensions administration
• Professional qualifications, or working towards an industry-recognised qualification