Client Support Coordinator

Wood; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wood is seeking a Client Administrator on a contract basis to support our Middle Eastern Oil & Gas project. The role is based at our Green Park, Reading office, working five days a week on a six‑month contract.

You will coordinate meetings, arrange travel and accommodation for overseas colleagues, manage diaries and produce presentations and reports as required. A strong admin background and experience with international clients are essential.

Qualifications

• Good previous experience in an administrative and client facing role is required.
• Experience of working with overseas clients.

Responsibilities

• Ensure team has required security and network credentials (door access, email accounts etc.).
• Arrange hardware and software as indicated in the contract (PC, desk phone, MS Office).
• Arrange travel, schooling, visas and accommodation for overseas relocation.
• Pro-actively intercept and prevent client difficulties and problems.
• Diary management for the Client team.
• Prepare correspondence, minutes, reports and presentations, with careful editing.

Skills

Highly organized

Administrative skills

Stakeholder communication

Microsoft Office proficiency

Problem solving

Tools

Microsoft Office

Job description

Job Description

Wood is currently recruiting for a Client Administrator (contract) to join our Middle Eastern Oil & Gas project. The role will be working 5 days a week in our Green Park, Reading office on a 6 month contract.

The Role

The role provides general administrative support to the client team on the project. You will be involved in many different things day to day such as arranging meetings, greeting visitors, booking travel and researching local accommodation.

Our Clients and Projects

Designing the future. Transforming the world.

Wood’s Projects business unit specialises in delivering predictable and consistent results in high complexity projects that include new technology, challenging construction logistics and, or sheer scale. Just like the nature and expansiveness of our sectors, so is our Projects business, in its solutions, abilities and global track record. Across any major capital project lifecycle, we provide a full suite of solutions from programme and project management, to engineering and design, procurement, construction and project delivery.

Responsibilities

• Ensure that all members of the team have the security and network credentials that they need e.g. door access, network access, client.woodplc.com email accounts, access to printing and maintain records of these
• Arrange for hardware and software as indicated in the contract (PC, desk telephone, MS Office etc.)
• Arrange travel, schooling, visa's, accommodation etc. for Client's team relocating from overseas
• Pro-actively intercept / prevent client difficulties and problems
• Assist with business meeting planning
• Develop and manage spreadsheets
• Develop and maintain a good working relationship with Client’s teams in their home office where this will be helpful to expedite responses
• Develop and maintain a good working relationship with the Wood team
• Request for help, advice and guidance on UK culture and services
• Diary management for the Client team
• Arrange meeting room bookings and hospitality
• Set up and maintain paper and network filing systems
• Collect and distribute received correspondence.
• Meet and greet and the central point of contact for all visitors
• Prepare correspondence, minutes, procedures, presentations, reports, documents etc. where terms may be technical or complex; adjust spelling, punctuation and grammar as appropriate
• Combine material from a variety of sources in order to produce reports, and distribute as required / dictated by the Client
• Screen incoming telephone calls
• Create material required for presentations
• Organise and maintain stationery and sundry supplies

Qualifications

At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.

Expected

• Good previous experience in an administrative and client facing role is required
• Experience of working with overseas clients

Desirable

• Experience supporting Senior Executives
• Experience coordinating travel arrangements

Knowledge, Skills And Experience

• Organised and efficient with ability to adapt quickly
• Strong organisation, planning and administrative skills, with the ability to manage tasks efficiently and adapt quickly
• Confident communicator with good interpersonal skills, able to collaborate and build relationships with stakeholders at all levels across diverse cultures
• Solid Microsoft office experience, supporting effective documentation, reporting and day-today administrative activities
• Demonstrate strong problem solving capability, with a proactive approach to resolving challenges and improving process

Personal Attributes

• Proactive, positive and self-motivated, with the confidence to show initiative and take ownership of tasks
• Highly organised and detail-oriented, maintaining accuracy while managing competing priorities
• Resilient and composed under pressure, able to stay calm and deliver results in challenging situations
• Collaborative and team-focused, working closely with others to achieve shared outcomes
• Flexible and customer-focused, adapting approach to meet changing needs and expectations
• Trustworthy and professional, demonstrating discretion and a strong commitment to confidentiality

About Us

Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.