Client Support and Engagement Worker

Voluntary Action Sheffield; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Client Support and Engagement Worker to join their compassionate team. In this role, you will provide vital, trauma-informed support to individuals seeking sanctuary, ensuring they have access to essential services and advocacy. Your work will directly contribute to a mission of care and justice, helping clients navigate their challenges and build a path toward independence. This role offers an opportunity to make a meaningful impact in the community, working alongside a supportive team committed to professional development and client-centered service.

Benefits

Employee Assistance Programme

Healthcare Cash Plan

Cycle to Work scheme

6% Employer pension contribution

Ongoing training opportunities

Qualifications

• Experience in providing trauma-informed support to clients.
• Strong organizational skills for managing client appointments and records.

Responsibilities

• Provide 1:1 advocacy and casework support to clients.
• Manage administrative tasks including client records and referrals.

Skills

Trauma-informed advocacy

Client casework management

Administrative support

Welfare support coordination

Signposting services

Education

Relevant social work qualification

Experience in client support roles

Tools

CiviCRM

Job description

Client Support and Engagement Worker Job Description

Job Title: Client Support and Engagement Worker

Hours: Full Time (35 hours)

Location: Victoria Hall Methodist Church, Norfolk Street, Sheffield and ASSIST accommodation across Sheffield

Job Purpose

Situated within our Client Support team and working closely with our accommodation team, you’ll play an important role in delivering ASSIST’s holistic, person-centred support. Rooted in an ethos of solidarity, mutual care, and collective action, your work will focus on providing compassionate, trauma-informed support to people seeking sanctuary.

You will contribute directly to our mission to stand alongside those made destitute by the UK’s asylum system, and to our vision of a future grounded in care, justice, and shared dignity.

Through advocacy-focused casework, you’ll support clients in meeting immediate needs, understanding and asserting their rights, building confidence, and moving towards greater independence and community connection. You will work with clients, not for them — fostering choice, amplifying voice, and helping to shape a service led by those with lived experience.

You will:

• Manage a caseload of approximately 20 low to medium-need cases
• Support the administrative and delivery functions of the Client Support Service
• Support our new referrals process

Key Responsibilities

1. Client Casework

Provide 1:1 trauma-informed advocacy & casework support to low and medium-need clients, using our three-step support model - Stabilise, Future Planning, and Move On.

Attend and deliver casework appointments during weekly Client Support Sessions (Tuesdays and Thursdays 9.15am-1.30pm).

Deliver casework support in our houses and at satellite venues in neighbourhood locations.

Complete asylum support applications and monitor outcomes.

Carry out follow-up actions, including signposting to services, activities, and legal support.

Support clients to access welfare payments, travel, and essential provisions.

Work in a trauma-informed, anti-oppressive way at all times.

2. Administrative Support

Manage the Welfare Phone and act as the first point of contact for client queries.

Diary management for client appointments, including interpreter booking.

Issue bus passes and welfare payments, ensuring accurate record-keeping, when needed.

Maintain rigorous client records on CiviCRM.

Handle client post and liaise appropriately with relevant parties.

Purchase refreshments for welfare sessions and liaise with donation providers.

Provide signposting information and maintain the noticeboard in the Client Support Rooms, working with our Admin & Support Officer.

3. Referrals

Log new referrals to ASSIST onto the database.

Carry out basic initial checks and flag urgent safeguarding concerns.

Attend weekly new referrals meetings.

Attend our Help Desk sessions at the City of Sanctuary Drop-in, on rotation, on Wednesday afternoons.

Book initial appointments and interpreter support for newly allocated clients.

4. Welfare Sessions Support

Coordinate setup and take-down of weekly welfare sessions.

Record and monitor welfare payments collected, missed, or rescheduled.

Ensure provision of refreshments and donated items to clients.

Attend bi-weekly Client Care meetings and essential team meetings.

Provide feedback to improve service delivery and client experience.

Collaborate closely with the Accommodation Team to ensure integrated support.

5. Other Duties

Attend regular staff meetings and training sessions.

Carry out any other duties commensurate with the role, which may include overseeing volunteer teams if the need arises.

An offer of employment is subject to a satisfactory Disclosure and Barring Service (DBS) check.

Additional Information

Location: Sheffield

Type of Contract: Full Time

Hours: 35

What we offer

• A supportive, purpose-driven team culture
• Weekly line management and regular external therapeutic supervision
• An Employee Assistance Programme and Healthcare Cash Plan
• Cycle to Work scheme
• 6% Employer contribution to our workplace pension scheme
• Ongoing training and professional development opportunities

Closing Date

27-05-2025

How to Apply

Application Packs are available to download from our website: www.assistsheffield.org.uk. Completed Application Forms should be sent to: [e-mail]. Please be aware that we will not accept CVs.

To sign up for job alerts or advertise a job, please login or register with VAS:

You are now leaving the VAS website and being taken to VAS's VC Connect online services. These are owned and managed by VAS.

Please click Continue to proceed.