Client Support Analyst

Blue Legal; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading online legal services provider in London is seeking a Client Support Analyst for a 9-month fixed-term contract. This role requires providing administrative support in content management, ensuring legal compliance, and maintaining accurate product information on websites. The ideal candidate will have experience in a legal environment, excellent attention to detail, and strong organizational skills.

Qualifications

• Experience in supporting lawyers and dealing with complex content management.
• Excellent communication and interpersonal skills.
• Capable of maintaining accuracy under pressure.

Responsibilities

• Coordinate content development with product teams ensuring alignment with legal requirements.
• Maintain accuracy of live product websites within critical timeframes.
• Draft alerts to clients and ensure adherence to service levels.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Tools

HTML

XML

Job description

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Contract/Temporary
Date posted: 30th June 2025

Blue Legal is partnering with a leading online legal services provider firm recruiting for a Client Support Analyst to join their London office on a 9-month FTC basis. The role involves providing content management and administrative support for existing and new products.

The Responsibilities:

• Work closely with product teams and lawyers to coordinate content development and ensure alignment with business objectives and legal requirements.
• Update and maintain live product websites within critical timeframes, ensuring accuracy and timeliness of all published content.
• Draft and send important alerts to clients promptly, maintaining clear communication channels for critical updates.
• Ensure adherence to service levels and update cycles while monitoring the release of new or updated content to maintain standards.
• Coordinate and obtain relevant sign-off from product teams and lawyers before publication to live websites, ensuring proper approval processes.
• Support product teams and lawyers in content development while updating and maintaining intranet sites that promote and manage products and initiatives.

The Candidate:

• Experience supporting lawyers with excellent attention to detail, organizational skills, and a proactive, self-motivated approach capable of working independently under pressure while maintaining high accuracy.
• Excellent communication and interpersonal skills at all levels, with daily interaction across product, legal, and support teams, and a proven track record of effective teamwork.
• Strong experience managing complex website content with HTML and XML editing tools, structured data authoring, database creation and maintenance, and the ability to quickly learn new IT applications and develop detailed product knowledge for handling subscriber enquiries.

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