Client Support Analyst

Blue Legal; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading online legal services provider is seeking a Client Support Analyst to provide content management and administrative support in their London office. The ideal candidate will have experience supporting lawyers, strong organisational skills, and a proactive approach. Responsibilities include updating product websites, coordinating with product teams, and ensuring effective communication with clients. This is a 9-month FTC position.

Qualifications

• Experience supporting lawyers with excellent attention to detail.
• Strong experience managing complex website content.
• Proactive and self-motivated approach capable of working independently.

Responsibilities

• Coordinate content development and ensure alignment with business objectives.
• Update and maintain live product websites within critical timeframes.
• Draft and send important alerts to clients in a timely manner.

Skills

Attention to detail

Organisational skills

Excellent communication

Interpersonal skills

Experience managing website content

Tools

HTML editing tools

XML editing tools

Job description

Overview

Location: London

Salary: Market Rate

Salary band: Dependant upon experience

Contract type: Contract/Temporary

Date posted: 30th June 2025

Blue Legal are partnering with a leading online legal services provider firm who are recruiting for a Client Support Analyst to join their London office on a 9 month FTC basis. The role involves providing content management and administrative support for existing and new products.

Responsibilities

• Work closely with product teams and lawyers to coordinate content development and ensure alignment with business objectives and legal requirements.
• Update and maintain live product websites within business-critical timeframes, ensuring accuracy and timeliness of all published content.
• Draft and send important alerts to clients in a timely manner, maintaining clear and effective communication channels for critical updates.
• Ensure adherence to agreed service levels and updating cycles while monitoring the release of new or updated content to maintain standards.
• Coordinate and obtain relevant sign-off from product teams and lawyers before publication to live websites, ensuring proper approval processes.
• Provide active support to product teams and lawyers in content development while updating and maintaining intranet sites that promote and manage products and initiatives.

Qualifications

• Experience supporting lawyers with excellent attention to detail, organisational skills, and a proactive, self-motivated approach able to work independently under pressure while maintaining high accuracy and methodical work practices.
• Excellent communication and interpersonal skills at all levels with daily interaction across product, legal and support teams, combined with a proven track record of effective teamwork and collaborative working relationships.
• Strong experience managing complex website content with HTML and XML editing tools, structured data authoring concepts, database creation and maintenance capabilities, plus the ability to rapidly learn new IT applications and develop detailed product knowledge for handling subscriber enquiries.

Recruitment Process

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London

Blue Legal
70 Gracechurch St
London
EC3V 0HR
United Kingdom

0207 118 3003