Client Support Administrator - Motor Team

DAC Beachcroft LLP; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading law firm in Leeds is seeking a Client Support Administrator for the Casualty Claims Handling team on a 6-month fixed-term contract. The ideal candidate will possess strong organizational and communication skills, with a focus on data management and client support. This role offers a great work-life balance, comprehensive remuneration, and opportunities for personal growth within a supportive team environment.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth and progression

Qualifications

• Practical experience in administration or recent graduate.
• IT literate with some skills in Excel.
• Experience with finance systems is advantageous.

Responsibilities

• Assist with day to day running of a client account focusing on data accuracy.
• Ensure adherence to SLAs and KPIs.
• Liaise with Opponent Solicitors and manage case setup.

Skills

Data accuracy

Excel skills

File management

Communication skills

Organizational skills

Job description

Client Support Administrator - Motor Team

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Employment Type: Fixed Term Contract

Location: Leeds

Description

We are looking for a Client Support Administrator to join our Casualty Claims Handling team. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the claims handling/legal sector, this role could be for you.

This role will be situated in Leeds on a fixed term basis for 6 months, where you will be asked to come into the office 5 times a week.

What you will do?

• Assist with the day to day running of a client account with a particular focus on data and data accuracy
• Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include: Adherence to internal and client SLAs and KPIs
• Assisting with matter set up in the case management system
• Assisting with MI management and checking for accuracy
• Liaising with Opponent Solicitors and other Third Parties
• Referencing and triaging post via a shared email inbox
• Other administrative duties, as required

Who you are

You will:

• Have practical experience of file management
• Be IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis
• Have a good telephone manner
• Be organised and able to prioritise and manage a constantly changing workload
• Be able to work on own initiative without close supervision
• Be a team player who is able to work effectively within the claims department
• Have excellent communication skills with a positive and enthusiastic approach to their work
• Ideally have experience of finance systems
• Be able to Demonstrate alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!