B2B Client Admin Team Leader

PageUp People Limited; Redditch; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Halfords for Business is seeking a proactive Client Administrator Team Leader to oversee day-to-day administration, drive service delivery, and support key projects within our Redditch-based Support Centre.

You will lead a small team, coach colleagues, manage online client portals, collaborate with Finance and Operations, and help optimise processes while ensuring excellent client experiences.

Qualifications

• Excellent organisational skills and a keen eye for detail.
• Strong time management skills with ability to prioritise and meet deadlines.
• Curious mindset with passion for continuous improvement and problem solving.
• Experience managing systems, processes and implementing improvements.

Responsibilities

• Deliver high-quality administrative support and solutions to help ensure successful implementation of client programmes.
• Work with Halfords for Business teams to support delivery of key projects and objectives.
• Identify opportunities to increase engagement and uptake of Halfords for Business schemes.
• Lead by example, coaching and supporting colleagues to achieve shared goals.
• Continuously look for smarter ways of working and introduce improvements for customers and colleagues.
• Set up and manage online client portals, supporting new programme launches and monitoring engagement.
• Support the Business Partnerships team with account management activities and client communications.
• Collaborate with Finance to resolve debt-related queries and maintain accurate records.
• Monitor customer and scheme member experiences to ensure service levels are met.

Skills

Organisational skills

Time management

Problem solving

Leadership experience

Customer relationship management

Tools

CRM software

Project management tools

Job description

Job no: 568501
Work type: Full time
Site: Redditch
Categories: Customer Support, Central Support
Location: Worcestershire

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

We're looking for a proactive and organised Client Administrator Team Leader to lead our administrative team and help deliver an outstanding experience for our clients. Reporting to the Employee Benefits Partnership Manager, you'll oversee day-to-day administration, support key projects, coordinate system testing and data processing activities and ensure excellent service delivery across Halfords for Business.

As an Administrator Team Leader, you'll be at the heart of our operation, helping to deliver successful customer programmes, supporting your team to thrive and driving continuous improvement across the business. This is a varied and rewarding role, ideal for someone who enjoys leading people, improving processes and making a positive impact on our clients.

Key Responsibilities

• Deliver high-quality administrative support and solutions to help ensure the successful implementation of client programmes
• Work closely with the wider Halfords for Business teams to support the delivery of key projects and business objectives
• Identify opportunities to increase engagement and uptake of our Halfords for Business schemes, contributing to the success of the wider team
• Lead by example, providing coaching, guidance and support to colleagues, helping the team achieve shared goals and deliver excellent service
• Continuously look for smarter and more efficient ways of working, challenging existing processes and introducing improvements that benefit both customers and colleagues
• Set up and manage online client portals, supporting new programme launches and monitoring employee engagement
• Support the Business Partnerships team with account management activities, Cycle2Work scheme queries, client launches and customer communications.
• Work collaboratively with Finance colleagues to help resolve debt-related queries and maintain accurate system records
• Monitor customer and scheme member experiences, ensuring service levels are consistently met and exceeded wherever possible
• Partner with Operations teams to support process improvements, system testing, and ongoing business enhancements
• Develop and maintain strong knowledge of account launches and business initiatives, providing expert support to Customer Service teams when required
• Champion Halfords' values and help create a positive, collaborative, and inclusive team culture where everyone can succeed

About You

• Excellent organisational skills and a keen eye for detail.
• Strong time management skills, with the ability to prioritise effectively and manage competing deadlines
• A naturally curious mindset with a passion for continuous improvement and problem solving
• Experience managing systems, processes and implementing improvements that make a real difference
• Previous leadership or line management experience would be an advantage but is not essential.
• Experience building positive relationships with customers, clients, or stakeholders through email and telephone communication
• Confidence working collaboratively across teams and supporting colleagues to achieve shared goals
• A customer-focused approach and a genuine desire to deliver the best experience possible
• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.

Advertised: 02 Oct 2026 GMT Daylight Time
Applications close: 09 Oct 2026 GMT Daylight Time