Client Support Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Hertford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A professional service provider based in Hertford is seeking a Testing & Inspection Client Support Administrator. This role involves managing and scheduling electrical testing and inspection works, ensuring effective communication with engineers and residents. Candidates should have strong customer service skills and the ability to manage multiple priorities effectively. The position offers a salary of £25-26K per annum for a permanent contract, working Monday to Friday from 0800 to 1700.

Qualifications

• Excellent customer service skills are essential.
• Strong time management and organizational skills.
• Ability to interpret technical notes.

Responsibilities

• Manage electrical testing & inspection schedules.
• Book appointments with residents and engineers.
• Update job workflows and client portals.

Skills

Customer service

Time management

Attention to detail

Tools

Workflow management system

Spreadsheets

Job description

Testing & Inspection Client Support Administrator

Based in Herts

Permanent

Monday to Friday

0800-1700

£25-26K per annum

General Description:

To arrange, schedule, and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Responsibilities include scheduling testing & inspection appointments for engineers, booking appointments with residents and site staff to gain access to properties, uploading asbestos reports onto works orders, and updating spreadsheets and client portals regularly.

Key Responsibilities:

Operational Management

• Input jobs into the company workflow management system
• Update job workflows on the management system
• Book appointments with residents
• Schedule and reschedule appointments for engineers, prioritizing urgent jobs
• Upload asbestos reports onto works orders daily
• Interpret engineers' technical notes
• Update spreadsheets, overdue reports, and client portals
• Arrange parking for engineers as needed
• Provide excellent customer service
• Participate in training and performance improvement programs
• Liaise with office staff and supervisors to resolve queries
• Support business changes for the company's benefit
• Adhere to KPIs set by the company
• Perform any additional duties reasonably instructed by line managers or directors