Client Support Administration Manager — Lead & Elevate the Team

Solid Recruitment Solutions; Eastbourne; On-site; GBP 43,000 - 58,000; Full time

Benefits offered by this job

Pension scheme

Private medical insurance options

Death in Service insurance

Generous annual leave

Ongoing professional development

Job summary

Solid Recruitment Solutions is seeking a Client Support Administration Manager in Brighton to lead a team of 10-15 Client Support Administrators. The role offers a circa £50,000 per annum salary and a permanent, full-time contract with benefits.

You will be responsible for day-to-day workflow management, coaching and developing staff, maintaining service standards, and embedding continuous improvement across client support operations. FCA, AML and GDPR compliance awareness are integral.

Qualifications

• Previous management or supervisory experience within client administration or financial services.
• Experience in client administration with regulatory requirements.
• Proven ability to lead, motivate, coach and develop a team.
• Process-driven, organised and highly attentive to detail.
• Ability to prioritise and manage competing workloads effectively.
• Experience with IO, CRM and admin systems; strong Excel skills.

Responsibilities

• Lead and develop 10-15 Client Support Administrators; conduct regular 1-to-1s and reviews.
• Manage queues, allocation and daily capacity planning to optimise response times.
• Act as senior contact for complex client enquiries and escalations.
• Review workflows and CRM to streamline processes and remove bottlenecks.
• Monitor KPIs: workload, accuracy, response times and productivity; report insights.
• Collaborate with Advisers, Team Leaders, Paraplanners and internal teams.
• Maintain client records, correspondence, provider transactions and documentation.

Skills

Team leadership

People development

Coaching

Performance reviews

Process improvement

Stakeholder collaboration

Regulatory awareness

Tools

Intelligent Office (IO)

CRM systems

Microsoft Excel

Job description

Solid Recruitment Solutions is seeking a Client Support Administration Manager in Brighton to lead a team of 10-15 Client Support Administrators. The role offers a circa £50,000 per annum salary and a permanent, full-time contract with benefits.

You will be responsible for day-to-day workflow management, coaching and developing staff, maintaining service standards, and embedding continuous improvement across client support operations. FCA, AML and GDPR compliance awareness are integral.