Client Support Administration Job

Stephensons Solicitors LLP; Wigan; On-site; GBP 21,000 - 26,000; Full time

Job summary

Stephensons Solicitors LLP is seeking a Client Support Administrator for a temporary 6-month assignment at our Wigan office. The role supports the Interventions Team by reviewing files, extracting client data, and updating spreadsheets.

You will work on electronic and paper files, maintaining accuracy amid frequent interruptions. Ideal candidates will have GCSEs including English and Maths, solid IT skills, and strong communication.

Qualifications

• 5 GCSEs including English and Maths at C/4 or above
• Strong IT skills and ability to use various software
• Clear written and verbal communication
• Professional and confidential approach

Responsibilities

• Review case files and legal documents
• Collate data from files and input onto spreadsheets
• Accurate time recording
• Adherence to regulatory requirements and complaints handling procedures

Skills

Good communication skills

Attention to detail

Discretion

Flexibility

Computer literacy

Education

GCSEs including English and Maths

Tools

Excel

Case management systems

Job description

Client Support Administration

Office base: Wigan, WN3 5BA

Hours: 35hours per week, Mon - Fri 9am to 5pm

Temporary role, estimated for 6 months but with the potential to be extended further

• Are you passionate about delivering excellent administration and want to play an integral role within a highly regarded law firm with Sunday Times Best Place to Work?
• How would you like to gain experience in reviewing legal files?
• How would you like to work in this specialist department working alongside and professional yet and down to earth team?

Then this is the role for you!

About The Role:

We are looking for approximately 3 full time Client Support adminstratorsto join us on a temporary basis due to an increase in work in our expanding Interventions Team.

The role consists of working on intervened solicitors case management system, in order to search for and extract important client data and add information to a spreadsheet.

File reviewers will work on both electronic and paper files and have the ability to work efficiently and adapt to change.

You will support and assist our Interventions department by conducting reviews of all files uplifted from the intervened firm by;

• Reviewing case files and legal documents
• Collating data from files and inputting it onto spreadsheets.
• Accurate time recording
• Adherence to all elements of the Outcomes-Focused Regulation issued by the Solicitors Regulation Authority, with particular emphasis on client care and complaints handling procedures, in order to reduce the risk of professional negligence.

What makes role so great?

This area of law is extremely unique and something that you won’t find at most law firms.

There are only 4 firms in the country who can be appointed to act as agents by the Solicitors Regulation Authority, Stephensons is one of them!

No intervention is the same, which keeps us on our toes! We never know what we are going to be dealing with. It could be conveyancing, crime, PI, or family work, which results in fantastic exposure to a variety of work types.

About the Team:

The department is a small, close-knit team, they are specialist, professionals who have an extremely important role to fill. Though they have a high regarded role, they are extremely warm, welcoming and down to earth!

Please for details about our SRA Interventions team.

About You:

We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We’re happy to discuss workplace adjustments or support that help you perform at your best.

Essential:-

• 5 GCSE’s including English and Maths at C/4 and above.
• Good standard of computer literacy and familiarity with IT systems
• Good communication skills
• Good standard of literacy, numeracy and attention to detail
• Professional manner
• Discretion and ability to work in a confidential environment
• Keen to learn and develop in a legal setting
• Ability to work amidst frequent interruptions whilst maintaining accuracy and attention to detail
• Ability to be flexible to suit the needs of the Department
• Demonstrates drive and enthusiasm and a willingness to learn

Desirable:-

• Possess or currently studying towards a legal related qualification such as an A level or degree
• Experience of working in an office/clerical environment
• Experience of working with excel
• Experience of working on multiple case management systems
• Awareness of work undertaken in a solicitors office
• Awareness of Solicitors Regulation Authority Interventions

We also look for individuals who embody our brand values; approachable, flexible, inclusive, resilient and supportive.

About Us:

Stephensons is an award winning, top 150 law firm recognised as a Sunday Times Best Place to Work and Investors in People Gold accreditation.With a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

Why not to see why you should come and work for us.

Click to view details of our benefits package

• Wellbeing support
• Salary sacrifice pension
• Life assurance
• Retail discounts and cashback
• Reward and recognition programmes
• Internal referral incentives
• Cycle to work
• Social events
• Free parking