Admin Team Leader

Slater and Gordon Lawyers (UK); Manchester; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

35 hours per week

25 days holiday + bank holidays

Employee referral scheme

Wellbeing program

Job summary

Slater and Gordon Manchester is recruiting for a Leadership / Team Coordinator role within the Clinical Negligence Practice Support function. You will lead a team of Legal Assistants, allocate workloads, monitor standards and provide day-to-day guidance to ensure excellent client service.

The ideal candidate has experience in administrative or supervisory roles, with strong organisational and people leadership skills to drive efficiency and development across the team.

Qualifications

• Experience leading administrative teams, coordinating busy workloads and delivering high levels of customer service.
• Strong organisational and prioritisation skills with the ability to manage competing demands.
• Experience using telephony or contact centre systems, with the ability to interpret performance data and support operational reporting.

Responsibilities

• Coordinate and oversee the day-to-day activities of the Legal Assistant team.
• Manage workflow allocation and ensure work is completed efficiently and accurately.
• Act as the first point of contact for operational and administrative queries.
• Support the training, development and onboarding of team members.
• Monitor service levels, processes and administrative standards.
• Identify opportunities to improve ways of working and team effectiveness.
• Build strong relationships with fee earners and stakeholders across the department.
• Remain involved in administrative tasks while supporting and leading the wider team.
• Support the Team Leader and Practice Manager with telephony supervision and performance monitoring.
• Promote effective use of the firm's telephony systems and processes.

Skills

Leadership

People management

Organisational skills

Workflow management

Communication

Stakeholder management

Process improvement

Tools

Telephony systems

Job description

We are excited to introduce a brand-new opportunity within our Manchester Clinical Negligence team. This role has been created to provide leadership and coordination across our Practice Support function, ensuring our administrative processes run efficiently and that our Legal Assistants are supported to deliver an excellent service.

This is an ideal opportunity for an experienced administrator, team coordinator or Legal Assistant with strong organisational and people skills who enjoys managing workflows, improving processes and supporting others to succeed.

Working closely with the Clinical Negligence leadership team, you will oversee a team of Legal Assistants, helping to allocate work, monitor service standards, provide day-to-day guidance and support the development of the team. While an understanding of legal administration would be beneficial, a legal background is not essential.

We are particularly interested in candidates with experience of leading administrative teams, coordinating busy workloads and delivering high levels of customer service who can bring strong organisational and people leadership skills to the role.

Key Responsibilities

• Coordinate and oversee the day-to-day activities of the Legal Assistant team.
• Manage workflow allocation and ensure work is completed efficiently and accurately.
• Act as the first point of contact for operational and administrative queries.
• Support the training, development and onboarding of team members.
• Monitor service levels, processes and administrative standards.
• Identify opportunities to improve ways of working and team effectiveness.
• Build strong relationships with fee earners and stakeholders across the department.
• Remain involved in administrative tasks while supporting and leading the wider team.
• Support the Team Leader and Practice Manager with telephony supervision, reporting and performance monitoring, ensuring service standards and call handling expectations are maintained across the team.
• Act as a point of support for telephony-related queries and help promote effective use of the firm's telephony systems and processes.

About You

• Previous experience in an administrative, team coordinator, practice support or supervisory role.
• Strong organisational and prioritisation skills.
• Experience managing competing demands and allocating workloads.
• Excellent communication and stakeholder management skills.
• A proactive approach to problem-solving and process improvement.
• Experience using telephony or contact centre systems, with the ability to interpret performance data and support operational reporting.
• Confidence in monitoring service standards, identifying trends and providing feedback to support team performance and development.
• An interest in supporting a legal team, although previous legal sector experience is not required.

This is an excellent opportunity to play a key role in a growing and successful Clinical Negligence team, helping to drive operational excellence while supporting the development and success of colleagues across the department.

Who are we?

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Our core and voluntary Benefits:

• Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)
• 35 hours per week – Monday to Friday
• 25 days holiday allowance plus bank holidays
• Buy and sell annual leave up to 5 days
• Employee Referral scheme
• Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
• Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
• Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
• Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
• Life Assurance cover
• Workplace pension
• Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
• Christmas and Summer socials
• Free legal help and discounted lawyer led legal services

Some of the benefits listed above are subject to passing probation or are length of service related. Benefits may be adjusted/removed from time to time

Your Professional Development

We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

Our Values

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.

Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.

That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

We do what we say we will

We don’t wait we create

We own it, we sort it

We respect and encourage each other

We make time to live

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.