Client Suite Co-Ordinator

AXA UK; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

AXA UK is seeking a Client Suite Coordinator to join their Facilities team in London. The role involves managing reception services, meeting room operations, and providing concierge assistance to clients. Candidates should have a welcoming demeanor and strong organizational skills, with a preference for those with corporate reception experience. This position comes with a competitive salary and a comprehensive benefits package, including pension contributions and private medical insurance.

Benefits

10% pension contribution

Private Medical Insurance

Minimum of 25 days annual leave

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Qualifications

• Experience working within a professional corporate reception preferred.
• Knowledge of electronic room and visitor booking systems.

Responsibilities

• Manage reception and visitor management services at Miller.
• Coordinate meeting room reservations and maintain high standards.
• Order food and beverages for meetings and liaise with catering.

Skills

MS Office Suite

Customer Service

Confidentiality

Job description

The Opportunity

We’re looking for an individual with Front of House experience to join our Facilities team as a Client Suite Coordinator. Not only will you be the face of Miller working on our Reception desk but you manage meeting rooms and client visits and order food and beverages when required. You will work as a team to maintain high standards of proffessionalism and project a welcoming atmosphere.

Role Responsibilities

Reception Desk and Visitor Mangement:

• Work as part of the Reception team maintaining high standards.

• Provide a high quality meet and greet service

• Maintain the necessary confidentiality on all Reception matters.

• Maintain a professional appearance at all times.

• Maintain a pristine and acceptable reception area

• Maintain an accurate and audit ready record of temporary passes

• Answer the telephone within the prescribed three rings with the correct salutation

Meeting Rooms:

• Manage the room reservation system

• Review and update meeting room requests in advance of meetings

• Maintain meeting rooms to a high standard by regular checks and report any IT/maintenance faults immediately

• Perform room checks for AV requirements at the beginning of and during the working day

• Change set up and layout of rooms as per clients requests

• Provide the necessary equipment required for each room booking

Food and Beverage:

• Order food and beverages through the room booking system

• Liaise with catering team regarding dietary requirements and allergens,

Provide a concierge service to Miller clients and staff:

• Have knowledge of and book restaurants, eateries, fitness facilities, activities and other services

• Provide a print, binding and courier service for Clients and staff

• Organise and attend on site events including out of hours events

• Carry out other duties or responsibilities that may from time to time be assigned by your manager.

• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.

• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.

Knowledge

MS Office Suite, electronic room and visitor booking systems

Experience

Experience working within a professional corporate reception is preferred but not essential

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

•10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.

•Private Medical Insurance

•Medicare cash plan

•Minimum of 25 days annual leave (with flexibility to buy more)

•Life Assurance

•Income Protection

•Critical Illness cover

•Enhanced Maternity, Paternity Adoption and Shared Parental Leave

** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.