Client Success Representative

Description

Salary: Base Salary GBP24,000 with first-year on-target earnings of GBP27,000. UNCAPPED COMMISSION.

Location: This is an office role based in our Central Support Office in Liphook.

Working Hours: Full Time, 35 hours per week - Monday to Friday, 8:00 am - 4:00 pm.

Do you enjoy building great relationships and connections with people? Do you want to work in a supportive team and have opportunities to develop your skills and career in Sales? Are you looking to be part of a positive, inspiring, and growing business focused on empowering children?

We are seeking a dynamic and motivated Client Success Representative to join our music team. The ideal candidate will be responsible for building and maintaining strong relationships with schools to promote our music education programs. This role requires excellent communication skills, a passion for music education, and the ability to work collaboratively with school administrators and educators.

The Role

1. Engage in good quality conversations with decision makers and confidently articulate the benefits of our music lessons
2. Responsible for lead generation
3. Be accountable for your sales campaigns
4. Work as one of our 'School Champions' in the sales team
5. Collaborate closely with the office and out-of-office sales teams, including helping to schedule their time

Skills and Experience

• Confidently calling potential new clients and building relationships from scratch
• Good written and verbal communication skills
• High empathy and strong listening skills
• Team player with a positive and enthusiastic approach
• Approachable, personable, with integrity
• Passionate about music and its benefits
• Highly organized and target-driven

Benefits

• Full-time permanent position - 35 hours per week
• 25 days holiday plus bank holidays
• Work in our office, a beautiful converted manor house in rural Hampshire with vast grounds, a lake, and an orchard
• Free onsite parking
• Personal development opportunities
• Benefits package including discounts, free 24/7 GP service, and more
• Annual staff away day, Christmas party, and social events
• Opportunities to collaborate with the Rocksteady Foundation supporting children across the UK

Our Mission

Rocksteady is the largest rock school in the world. Our mission is to empower children through inclusive music education that enhances wellbeing, confidence, and life skills.

Additional Information

We are committed to safeguarding children. Successful applicants will undergo a DBS check appropriate to the role. Providing false information is an offense and may lead to dismissal or legal action.

Rocksteady Music School is an equal opportunity employer, valuing diversity and inclusion.

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