Client Success Partner (EMEA)

Fenergo; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fintech company in London is seeking a Client Success Partner to oversee corporate clients, ensuring effective product adoption and retention. This role demands strong relationship-building skills, analytical thinking, and a proactive approach to managing client needs and outcomes. You will collaborate across various teams to drive client success plans and contribute to long-term growth.

Benefits

Health insurance

25 days annual leave plus 3 company days

Work From Home set-up allowance

Extensive training programs

Flexible working hours

Qualifications

• 7+ years of work experience in customer success or account management.
• Proven track record of impacting customer results.
• Experience with client success metrics and SaaS economics.

Responsibilities

• Oversee the customer experience for a portfolio of clients.
• Build trust-based relationships with key client stakeholders.
• Partner with internal teams to develop and execute Client Success Plans.

Skills

Relationship building

Analytical thinking

Project management

Strategic consulting

Communication

Job description

About Us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

What does this role entail?

The Client Success team atFenergoservices ourGlobal client base. This team is responsiblefor coordinating the post-sale customer lifecycle, enabling customersto achieve valuerealization through the adoption of theFenergoproduct, retention, and growth.

We areseekinga highly motivated and experiencedClient Success Partnerto join our growing team in Dublin.As a trusted advisor and primary relationship owner post-sale,you will work with aportfolioof primarily corporate/enterprise-sizedclients.

You willbe responsible fordriving product adoption, removing roadblocks, proactively managing risk, andidentifyingopportunities for new products and services.You’llwork with a broad number of stakeholders, including leadership, tounderstand their problem statements, business outcomes,and the challenges they face, and helpthem achievelong-term growth.

Internally, theClient Success Partneracts as the voice of the customer and collaborates cross-functionally with Sales, Product, Professional Services, and Support todrive anddeliver client success plans.

Success in this role requires strong relationship-building skills, commercial acumen, analytical thinking, product knowledge, and a proactive mindset. The ideal candidate is client-focused, data-driven, adaptable, and thrives in a fast-paced, evolving environment.

Key Responsibilities

• Oversee the customer experience of a portfolio of clientswith goals of adoption, retention, and growth.

• Builds strong, trust-based relationships with key client stakeholdersat the executive level, driving success with theFenergoproduct and ensuring they receive maximum value throughout their lifecycle.

• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases,and maximize their ROI withFenergo.

• Partner withmultiplecross-functionalinternalteams(Sales,ProfessionalServices,Customer Support,and Partners)to developand executeClientSuccess Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary.

• Be aFenergoproduct expert and advisor to drive our clients’ ability to adopt the most relevant features for their specific requirements successfully,identifyupsell and expansion opportunities, and ensure fulfilment of theFenergosolutionandoffering.

• Identifyand sharequalified expansion opportunities with Sales (CSQLs), withappropriate handoff.

• Support the renewalplan and strategyby providingbusiness value delivered and client sentiment.

• Reduce churnthrough early risk identification, intervention, escalation, and mitigation in partnership with yourFenergoaccount team.

• Be the Voice of the Customer to provide internal feedback on howFenergocan better serve our core clients.

• Be accountable for reportinginternally on Client Healthand responsible for owning and actioning key metrics,including CSAT, NPS,and LTV.

Skills & Competencies

• 7+ years of relevant work experience in a customer-facing customer success, account management,or strategic consulting organisation.

• A proventrack recordof measurablyimpactingcustomer results through creative problem-solving, strategic consulting, and change management.

• Exceptionallystrong communicationand relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.

• Project managementexpertise, including planning and executing strategic initiatives.

• Experience with risk management, account retention, and renewal strategies.

• Deep understanding of Client Success metrics, SaaS economics (NRR, LTV, CAC), and lifecycle management.

• Experienceestablishingyourself as a trusted advisor withclientsto guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics areidentified.

• Ability to understand and communicate complex problems clearly and concisely to different audiences.

• Experience working with VP+ or C-suite decision-makers.

• Self-motivating and entrepreneurial team player.

• Experience building lasting relationships with customers and colleagues.

• Experience with enterpriseor corporate SaaS customers is beneficial.

Our promise to you

We are striving to become global leaders across all the categories weoperatein as part ofahigh-performing, highly collaborative teams that works cross functionally to accommodate our clients’needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

What's in it for you?

• Health insurance
• 25 days annual leave plus, 3 company days
• Work From Home set-up allowance
• Exposure to our local wide partner community
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work-from-home policy, sports and social committee and much more
• Extensive training programs, through ‘Fenergo University' where you will be certified in all of the Fenergo products
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies harnessing AI
• Defined training and role tracking to allow you to see and assess your own career development and progress
  
  

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.