Client Success Manager - UK

Everything To Gain; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A progressive company in the United Kingdom is seeking a dynamic Client Success Manager to strengthen client relationships and enhance their experiences. This role involves analyzing performance metrics, providing strategic advice, and collaborating with internal teams to meet client needs. Candidates should have proven experience in account management and excellent communication skills, thriving in a collaborative culture. Benefits include unlimited PTO and a remote-first work environment.

Benefits

Unlimited Paid Time Off (PTO)

Flexible Equipment Provisioning

Commission Opportunities

Remote-First Culture

Collaborative Team

Qualifications

• Proven experience in account management, partnership management, or customer success roles.
• Strong interpersonal and communication skills to effectively engage with partners.
• Ability to analyze partner performance metrics and derive actionable insights.
• Experience in building and maintaining long-term partner relationships.

Responsibilities

• Build and maintain strong relationships with clients to ensure success.
• Act as primary point of contact for clients, helping them leverage solutions.
• Collaborate with internal teams to meet client needs and drive improvement.

Skills

Account management

Interpersonal skills

Data analysis

Project management

CRM tools familiarity

Job description

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Everything To Gain is looking for a dynamic and motivated Client Success Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction. You will act as the primary point of contact for our clients, helping them to leverage our solutions effectively and drive mutual growth. Your focus will be on identifying opportunities for collaboration, addressing partner inquiries, and providing strategic guidance to enhance their experience with Everything To Gain.

As a Partner Success Manager, you will collaborate closely with various internal teams, ensuring that client needs are met and their feedback is communicated to drive continuous improvement. If you are passionate about client success, have excellent communication skills, and thrive in a collaborative environment, we would love to hear from you!

Requirements

• Proven experience in account management, partnership management, or customer success roles.
• Strong interpersonal and communication skills to effectively engage with partners.
• Ability to analyze partner performance metrics and derive actionable insights.
• Experience in building and maintaining long-term partner relationships.
• Skilled in project management and coordinating cross-functional teams.
• Enthusiastic about driving partner success and fostering collaborative environments.
• Familiarity with CRM tools and analytics software.
• Willingness to travel as needed to meet with partners and attend industry events.
• Unlimited Paid Time Off (PTO): We believe in work-life balance and trust our team to manage their time responsibly
• Flexible Equipment Provisioning: We’ll make sure you have the tools you need to succeed—case by case
• Commission Opportunities: Earn additional income based on the performance of accounts you manage
• Remote-First Culture: Work from wherever you’re most effective
• Collaborative Team: Join a tight-knit team where your ideas and leadership will directly shape client outcomes