Client Success Manager - High Tech

Gartner, Inc.; Pooley Green; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology and research firm is seeking a Client Success Manager to manage client relationships and ensure high value delivery. The ideal candidate has at least 3 years of relevant experience and strong customer service skills. This role offers opportunities for professional growth in a hybrid work environment with competitive compensation and benefits.

Benefits

World-class benefits

Highly competitive compensation

Opportunities for professional growth

Qualifications

• 3+ years relevant professional and/or internship experience.
• German speaking would be beneficial, but not a must.

Responsibilities

• Build and manage relationships with existing clients.
• Meet and engage with clients virtually to understand their business priorities.
• Onboard new clients and introduce their purchased Gartner services.
• Collaborate with internal colleagues to maximize client value.

Skills

Strong customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor’s degree

Job description

Client Success Manager - High Tech page is loaded

Client Success Manager - High Tech

Apply locations Surrey Barcelona time type Full time posted on Posted Yesterday job requisition id 101598

Egham, UK or Barcelona, Spain

About the role:

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Onboard new clients introducing their purchased Gartner services and capabilities
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

• 3+ years relevant professional and/or internship experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred
• German speaking would be beneficial, but not a must

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .

Job Requisition ID:101598

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At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective insight. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients.

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.