Client Success Manager - High Tech

TN United Kingdom; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Client Success Manager - High Tech, Surrey

**Location:** Surrey, United Kingdom | Egham, UK or Barcelona, Spain

**Company:** Gartner

**Category:** Customer Service

**EU Work Permit Required:** Yes

**Job Reference:** 544659d22019 | **Job Views:** 10 | **Posted:** 26.04.2025 | **Expiry Date:** 10.06.2025

Job Description:

About the role:

The Client Success team focuses on customer service and client retention rather than business growth. Associates manage a portfolio of clients, ensuring they derive exceptional value from Gartner's services by aligning with their business priorities and supporting them effectively.

What you will do:

• Build, develop, and manage relationships with clients across various levels and functions
• Engage with clients regularly via virtual meetings to understand their priorities and recommend strategic actions
• Onboard new clients and introduce them to Gartner's services
• Collaborate with internal teams to enhance the value delivered to clients

What you will need:

• 3+ years of relevant professional or internship experience
• Strong skills in customer service, communication, collaboration, prioritization, critical thinking, and influencing
• Bachelor’s degree preferred

Who are we?

Gartner, Inc. (NYSE:IT), guides global leaders with expert analysis and bold ideas to deliver actionable insights, helping organizations succeed in their critical priorities. Founded in 1979, we have over 20,000 employees supporting around 15,000 client enterprises across approximately 90 countries.

What makes Gartner a great place to work?

We offer opportunities for professional growth, a diverse and inclusive environment, and recognition as a great place to work worldwide. Our success is driven by passionate, high-performing teams committed to delivering results for our clients.

What do we offer?

Competitive benefits, rewards for top performers, and a flexible hybrid work environment that supports your professional and personal growth.

We are an equal opportunity employer committed to diversity and inclusion. Qualified individuals with disabilities or veterans can request accommodations by contacting Human Resources at [phone] or via email.

**Job Requisition ID:** 89739