Client Success Manager

JR United Kingdom; Slough; On-site; GBP 35,000 - 55,000; Full time

Job summary

Une entreprise innovante dans le secteur de la technologie publicitaire recherche un Client Success Manager passionné en Angleterre. Ce rôle est essentiel pour garantir la satisfaction des clients en les formant sur l'utilisation des outils marketing et en soutenant leurs initiatives digitales. Si vous avez une expérience en gestion de projets techniques et un sens développé des relations client, rejoignez notre équipe aujourd'hui et contribuez à transformer l'industrie.

Qualifications

• 2+ ans d'expérience en services clients et/ou gestion de projets techniques.
• Capacité à comprendre les analyses marketing avancées.
• Compétences phénoménales en communication.

Responsibilities

• Travailler à fidéliser les clients en collaboration avec le directeur du succès client.
• Fournir une formation initiale et continue aux clients sur l'utilisation de Skai.
• Assister les clients dans l'implémentation et l'utilisation des produits Skai.

Skills

Project Management

Problem Solving

Communication

Client Relations

Job description

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Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

Work to drive client retention in partnership with your CSD

Provide initial, and ongoing training to clients to enable them to effectively use the Skai

platform

Assist clients in basic implementation and usage of Skai products

Provide technical support and digital marketing best practice

Communicating regularly with the customer to evaluate satisfaction

Ability to understand clients’ business goals, to anticipate future needs and help determine

the ideal solution

Partner with Skai Client Success Directors to actively build relationships with client partners

Energised by solving problems and finding opportunities to make clients successful

Ensure client expectations are exceeded!

Position Requirements:

Ability to understand advanced marketing analytics

Ability to perform detailed client audits to identify client needs or workflow gaps

2+ years experience in client services and/or technical project management

2+ years experience in digital marketing campaign management. Retail Media or SEM

preferred

Ability to thrive in a fast pace environment with tight deadlines

Ability to elicit client feedback to help direct continuous improvements for the Skai platform

Phenomenal communication skills and organised project management

Experience collaborating with a team both locally and virtually

Organised and methodical, with excellent time management skills

Skai platform experience preferred but not essential

Ability to travel occasionally

Passion and dedication

Desire to be the best

Ability to work both independently and as part of a team

Strong interpersonal communication skills - in writing and verbally

Proven track-record of problem-solving

Results oriented

Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!