Client Success Manager

JR United Kingdom; Plymouth; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading Fintech company is seeking a full-time, remote Client Success Manager based in the UK. The role involves technical support for foreign exchange trading software, managing customer requests and software releases, and working closely with development teams to enhance platform functionality. Ideal candidates will have 3-5 years of experience in electronic trading and strong communication skills.

Qualifications

• 3-5 years of experience in electronic trading.
• Experience with FIX protocol and CentOS/REHL.
• Scripting/coding experience (Bash or Python).

Responsibilities

• Liaise with customers as primary technical point of contact for trading software.
• Manage software releases, including documentation and smoke testing.
• Coordinate with tier-1 support and participate in follow-the-sun support.

Skills

Interpersonal skills

Communication skills

Log investigation

Configuration file management

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management