Client Success Manager

JR United Kingdom; Milton Keynes; Remote; GBP 40,000 - 65,000; Full time

Job summary

A global fintech company is looking for a full-time Client Success Manager to join their UK team. This role involves being the main technical support contact for foreign exchange trading software, ensuring quality service in a fast-paced environment. Ideal candidates will possess technical experience in electronic trading, strong communication skills, and be ready to manage software releases as part of their duties.

Qualifications

• 3-5 years experience in electronic trading.
• Technical support experience with foreign exchange trading software.
• Scripting/coding experience in languages like Bash or Python.

Responsibilities

• Serve as the primary technical contact for customers regarding trading software.
• Translate customer requests into project requirements and document software releases.
• Provide tier-2 support by resolving operational issues or escalating as necessary.

Skills

Interpersonal skills

Communication

Problem-solving

Log investigation

Configuration management

Tools

FIX protocol

CentOS

REHL

Bash

Python

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management