Client Success Manager

JR United Kingdom; Chelmsford; Remote; GBP 40,000 - 70,000; Full time

Job summary

A global Fintech company is seeking a full-time remote Client Success Manager to be based in the UK. The role includes managing technical support for foreign exchange trading software, coordinating with customers and ensuring software functionality. Candidates should have significant experience in electronic trading and relevant technical skills.

Qualifications

• 3-5 years experience in electronic trading.
• Experience with FIX protocol.
• Scripting experience in Bash or Python.

Responsibilities

• Serve as the primary technical contact for trading software.
• Manage software releases, including testing and documentation.
• Translate customer requests into project requirements.

Skills

Interpersonal skills

Communication

Technical support

Software release management

Log investigation

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management