Client Success Manager

JR United Kingdom; Birmingham; Remote; GBP 35,000 - 60,000; Full time

Job summary

A leading Fintech company is seeking a full-time remote Client Success Manager in the UK. The successful candidate will be the primary technical contact for customers, providing support for foreign exchange trading software, and ensuring smooth operational processes. This role demands strong technical expertise, excellent communication skills, and a proactive approach to customer success.

Qualifications

• 3-5 years' experience in Electronic trading.
• Technical/business experience required.
• Scripting/coding experience in languages such as Bash or Python.

Responsibilities

• Liaise with customers as the primary technical point of contact for trading software.
• Manage software releases and document release notes.
• Coordinate with tier-1 support and provide tier-2 support.

Skills

Interpersonal skills

Communication

Log investigation

Configuration file management

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management