Client Success Manager

JR United Kingdom; Birkenhead; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global agency is seeking a talented Client Success Manager to join their team in Liverpool. The role involves project managing campaigns, daily client interactions, and ensuring high levels of customer satisfaction. Candidates should possess strong communication, analytical, and organizational skills, with a focus on client retention.

Qualifications

• Skills in customer satisfaction and retention are essential.
• Strong analytical and relationship-building abilities needed.
• Communication and multitasking skills are crucial.

Responsibilities

• Project managing campaigns end-to-end.
• Maintaining first level contact with clients daily.
• Creating and presenting campaign status reports.

Skills

Customer Satisfaction

Customer Retention

Analytical Skills

Relationship Building

Customer Service

Excellent communication

Interpersonal skills

Multitasking

Ability to prioritize

Highly organized

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Related field

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Job Views:

7

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.

As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.

The Client Success Manager will be responsible for;

• Project managing campaigns, from set-up right the way through to renewal and growth

• Manage first level contact with clients on a daily basis over Zoom and email

• Create and present campaign status reports - both internally and externally

• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings

• Liaise internally with Client Success Administrators, Account Directors and Co-Founders

• Work with the service delivery team to provide information from and to clients

• Check accuracy of work and feedback any changes needed prior to it becoming client facing

• Have a good understanding on your clients’ objectives, internal marketing & sales strategy, plans and how it relates to our work

• Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions

• Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month

• Assist with commercial conversations and actions

• Escalate big upsell opportunities to your Account Directors and Co-Founders

Qualifications

• Customer Satisfaction and Customer Retention skills
• Analytical Skills
• Relationship Building
• Customer Service
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Highly organised
• Experience in B2B tech or sales development industry is desirable but not necessary
• A bachelor's degree in Business, Marketing, or related field is desirable but not necessary
• Full-time, on-site, 0830 - 1700
• City Centre location near Bold Street, L1