Client Success Leader

TN United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Client Success Leader to enhance customer experience and drive client retention. This role involves providing direct support to clients, managing inquiries, and ensuring service delivery aligns with contractual obligations. You'll play a pivotal role in fostering strong relationships, monitoring service levels, and developing processes that drive client success. If you have a strong background in client management, particularly in the UK private banking or consulting sectors, this is an exciting opportunity to make a meaningful impact in a dynamic, hybrid work environment.

Benefits

International work environment

Challenging and progressive position

Qualifications

• 5+ years' experience in client management or related role.
• Experience in UK private banking or consulting sectors.

Responsibilities

• Provide direct support to clients and manage inquiries effectively.
• Ensure service delivery meets contractual obligations and monitor KPIs.
• Focus on client retention and develop processes for client success.

Skills

Strong communication skills

Relationship management

Teamwork skills

Problem-solving skills

Customer service orientation

Analytical skills

Education

Bachelor's degree

Master's degree

Job description

Client Success Leader

Location: LONDON, 1 Canada Square, Level 28, Canary Wharf, E14 5AB, London (UK)

Description

Providing direct support to clients, addressing inquiries, monitoring the resolution of project/service issues, and assisting with onboarding, training, and adoption of products through day-to-day client management and client communication. Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary. Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements. Working toward a unified approach to enhancing the customer experience, meeting service goals, and fostering strong relationships. Providing support into operational post-delivery activities, training, and any follow-up as needed. Focusing on client retention in the long term, providing insights on customer trends, feedback, and potential growth opportunities. Supporting in developing and refining processes that drive client success, mitigating risks.

Required Skills

1. Bachelor's degree required (Master's degree preferred)
2. At least 5+ years' experience in the activities/role
3. Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector

Personal Profile

1. Strong communication skills
2. Ability to manage relationships with a cluster of clients and internal stakeholders
3. Good teamwork skills
4. Good problem-solving skills and the ability to deal with complexity and work through challenges with clients
5. Strong customer service orientation
6. Good analytical skills and attention to details

Contract & Compensation

Permanent employment. Hybrid work.

What We Offer

A challenging and progressive position within an international work environment.

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Equality Policy: We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.