Client Success Expert, Content Projects (Hybrid)

INFUSE; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job description

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

We are seeking a Client Success Expert, Content Projects to oversee content initiatives from start to finish, ensuring alignment with client objectives and company standards. This role involves managing timelines, coordinating efforts across writers, internal content teams, content administrators, and design teams, and serving as the primary client contact for content programs. The ideal candidate will collaborate with internal stakeholders to integrate content efforts with broader demand generation and advertising strategies while continuously optimizing workflows to improve efficiency and scalability.

About the Role:

• Oversee content solutions projects from inception to completion, ensuring they align with client objectives and company standards.
• Develop and manage project timelines, coordinating efforts across contributing writers, internal content teams, content administrators, and design teams.
• Serve as the primary point of contact for client communications related to content solutions programs.
• Collaborate with internal stakeholders to align content initiatives with broader demand generation and targeted advertising efforts.
• Continuously optimize workflows and processes to improve the efficiency and scalability of content program execution.

Recommended Qualifications:

• 1 to 3+ years of experience managing content marketing programs for agencies, media, or demand gen companies.
• Familiar with basic content creation processes, such as manuscript creation and design and layout. Previous experience dealing with writers and editors is nice to have.
• Exceptional customer relationship management skills.
• Organized and disciplined with the ability to meet and stay ahead of deadlines.
• Problem-solving skills to be able to ask the right questions and come up with creative solutions to new issues.
• Ability to manage multiple projects at the same time.
• Knowledge of demand gen project management is a plus.