Client Success Executive

TransUnion LLC; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major credit reference agency in Leeds is seeking a Client Success Executive to support post sales processes and manage client accounts. You will be the main point of contact for clients, handle contract renewals, and ensure excellent customer service. The ideal candidate should have strong communication and organizational skills. This role offers a competitive salary and a comprehensive benefits package including generous leave and wellness programs.

Benefits

26 days' annual leave + bank holidays

Global paid wellness days off

Contributory pension scheme

Private health care

Access to diversity forums

Qualifications

• Experience in client management or support.
• Ability to manage projects and set priorities.
• A passion for customer-focused service.

Responsibilities

• Manage bronze and pooled client portfolios.
• Support contracting process and client outreach.
• Respond to client queries in a timely manner.
• Monitor contract renewal activities.

Skills

Excellent communication skills

Attention to detail

Ability to demonstrate independence

Collaborative mindset

Knowledge of Microsoft Office

Job description

This role is considered an essential position and therefore office attendance is expected Monday - Friday. There are instances where remote can be considered for this position , however this is on ad-hoc basis. The Client Success Executive (CSE) is responsible for fully supporting the post sales process providing essential administrative and operational support to the TGE sales and client success team. Reporting into the Sales Support Manager, they will support a smooth sales processes and provide excellent customer service, delivering high quality account management for our pooled client base. As a key interface between the Client and the internal business units within TU, the CSE will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service. Day to Day You'll Be:

• Main point of contact and running of the bronze and pooled clients we have in our portfolio
• Management of the standard contracting process, enabling TGE to be a more self-sufficient department
• Supporting with client reach out and ad-hoc projects
• Management on the team client inbox
• Responding to client queries in a timely manner
• Monitoring of contract renewal activity
• Distribution of new business leads to Sales Team Leader
• Assisting the Sales Support Manager with weekly / monthly reporting / ad-hoc tasks
  
  Excellent communication skills with internal and external clients.
• Attention to detail with the ability to manage projects, set priorities and stay organised.
• Ability to demonstrate independence and initiative are a necessity.
• Ability to persuasively communicate ideas to colleagues and clients in scenarios with flexibility and sound judgment.
• Collaborative mindset and Team Player - not afraid to help where needed.
• Works well under pressure.
• A passion for first class service and a customer-focused mindset
• Knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio is desirable
  
  TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
  
  As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.