Client Success & Engagement Specialist

Ginger Nut Training; Colchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ginger Nut Training is seeking a dedicated Client Engagement Executive to enhance employer engagement and customer success in the apprenticeship training sector. This full-time role is crucial for ensuring a positive apprenticeship journey and supporting clients effectively. Ideal candidates will have strong communication skills and experience in customer service.

Benefits

Additional Day off for your Birthday

Paid Charity / Volunteer Days

Access to Wellbeing resources

Free additional private counselling

Charity Donation Match Programme

Allocated CPD action plan

Gym Membership scheme

Extra Holidays after two years

Company Life Insurance

Unlimited access to textbooks online

Qualifications

• Equivalent of over two years' experience in a Business Facing Account Management or customer service role.
• Experience working at an Apprenticeship Training Provider preferred.
• Confident communicator with problem-solving skills.

Responsibilities

• First point of contact for employers and managing client accounts.
• Ensure employers receive excellent service and support during apprenticeship journeys.
• Coordinate with internal teams to enhance client satisfaction.

Skills

Customer Service Excellence

Outstanding Communication Skills

Attention to Detail

Willingness to Learn

Education

A-Levels or Equivalent

Tools

Microsoft Office

CRM systems

Job description

Official Job Title: Client Engagement Executive

At Ginger Nut Training, we’re looking for a dynamic individual to join our team under the official title ofClient Engagement Executive. This role focuses on client success, employer engagement, and business development within the apprenticeship training sector.

Salary: Up to £26,000 per year

Office Hours: Monday - Friday 09:00 - 17:00. (Colchester - Office Based Role)

We have an exciting opportunity for an outstanding full-time Client Engagement Executive for Apprenticeships to join the Ginger Nut Training team. As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.

As a Client Engagement Executive, you’ll be the first point of contact for employers and a key player in ensuring a smooth and impactful apprenticeship journey. Your work will directly contribute to improving lives through education and skills development.

We work with various public and private sector clients across the UK to train new and existing staff through apprenticeships.

If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!

About us

Ginger Nut Training is an independent training provider of apprenticeships and trains people at businesses across the country.

As a training provider, we are also an employer, which makes us somewhat different from your typical training provider. In the past few years, we have trained over 30 of our own staff using apprenticeships, some of whom have gone on to senior roles within the company. We used this unique insight to launch Ginger Nut Training, where we work closely with clients to cater for the needs of apprentices and employers. GNT now trains apprentices at some of the largest businesses in the country.

We are recruiting a motivated and committed Client Engagement Executive to support our clients throughout their apprenticeship journey, ensuring they receive the best support at all times.

As a key member of our team, you will be responsible for identifying and reaching out to prospective clients and ensuring that employers receive excellent service throughout their journey with us, from the initial contact to ongoing support and relationship building. You will coordinate across multiple teams to ensure that clients are receiving excellent service, support existing staff with upskilling, and identify and bring in new business.

Responsibilities.

• Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
• Sourcing and contacting new business opportunities
• Cold and warm customer outreach
• Internal and external communication (via meetings, phone and e-mail)
• Ensuring that employers and our learners receive excellent service throughout their journey
• Managing client accounts and maintaining a positive relationship with clients
• Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
• Manage the smooth transition of employers onto Apprenticeship courses
• Identifying and addressing client needs and concerns
• Collaborating with internal teams to develop and implement strategies for improving client satisfaction
• Providing regular updates to clients on their accounts and projects
• Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
• Supporting and delivering best practice within the client engagement team
• Attending events to promote Ginger Nut Training and the wider apprenticeship system
• Delivering webinars to prospective employers, line managers and learners to promote apprenticeships and Ginger Nut’s services
• Ensuring that all customer data and internal systems are kept up to date
• Employer engagement
• Client relationship management
• Customer success
• Education and training sector
• Learner journey

You are a confident communicator, passionate about building relationships and solving problems. With a strong understanding of the education and training sector, you thrive in a fast-paced environment, are highly organised, and take pride in delivering exceptional service. You’re driven by the opportunity to support the learner journey.

Essential skills/areas of experience:

• Customer Service Excellence
• Outstanding Communication and People Management Skills
• Attention to detail
• Willingness to learn
• Experience with Microsoft Office systems
• Equivalent of over two years' experience in a Business Facing Account Management or customer service role, or equivalent of over two years administrative or similar experience working at an Apprenticeship Training Provider, looking to progress to a different role.

Desirable

• Experience in the education or training sector
• Familiarity with CRM systems (e.g. Monday.com, Salesforce)
• Understanding of apprenticeship funding rules
• OneFile e-portfolio experience preferred.
• Knowledge of Safeguarding, Prevent, EDI (Equality, Diversity and Inclusion)

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Become part of the Ginger Team!

• Job Type: Permanent
• Salary: Up to 26,000 per annum
• Schedule: Monday to Friday, 09:00-17:00
• Education: A-Levels or Equivalent
• Experience: Equivalent of two years of experience within a sales, business development or educational setting

At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.

All shortlisted candidates will be expected to complete an English and Maths assessment

Company Benefits include:

• Additional Day off for your Birthday
• Paid Charity / Volunteer Days
• Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
• Mental Health - Free additional private counselling is available for up to £250 per year for all staff.
• Charity Donation Match Programme
• Allocated CPD action plan
• Gym Membership scheme
• Extra Holidays-Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
• Company Life Insurance
• Unlimited access to over 800,000 textbooks online

If you have not heard from a member of the team within 72 hours of your submission, please get in touch with the team on 0207 495 5110 to check that your application has been received.

Safer Recruitment

• At Ginger Nut Training, we are committed to safer recruitment practices to ensure the safety and well-being of all our apprentices.
• Our recruitment process includes:

oThorough Background Checks:We conduct comprehensive background checks on all potential employees to ensure they are suitable to work with apprentices.

oRigorous Interview Process:Our interview process is designed to assess the candidate’s qualifications, experience, and commitment to safeguarding.

oOngoing Training:All staff members receive regular training on safeguarding and child protection to stay updated on best practices.

By adhering to these practices, we create a safe and positive environment for everyone involved in our programmes.

As a Disability Confident Committed Employer we have committed to:

• ensure our recruitment process is inclusive and accessible

communicating and promoting vacancies

• offering an interview to disabled people who meet the minimum criteria for the job
• We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.

How to Request Reasonable Adjustments: If you require any reasonable adjustments for the interview process, please let us know. You can do this by:

• Indicating your needs in your application email or form.
• Contacting our recruitment team directly at 0207 495 5110 / [e-mail]

Providing details of the adjustments you require, such as accessible interview locations, additional time for assessments, or alternative formats for interview materials.

Ready to make a difference? Apply now and help us shape the future of apprenticeships.