Client Success & Delivery Manager

JR United Kingdom; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Une entreprise dynamique recherche un Client Success & Delivery Manager à Londres. Ce rôle consiste à gérer des projets clients de grande envergure, tels que des événements numériques et des programmes de mentoring, tout en favorisant la réussite des clients. Le candidat idéal a une forte expérience en gestion de projet, d'excellentes compétences de communication et est à l'aise avec les technologies modernes. Des opportunités de croissance dans une équipe agile et axée sur la mission sont également proposées.

Benefits

10% bonus basé sur la performance

Allocation de bureau à domicile de £500

Allocation technique de £300

25 jours de congé + jours fériés britanniques

Opportunités de croissance

Qualifications

• Gestionnaire de projet ou de succès client expérimenté.
• Communicateur confiant capable de créer une relation de confiance.
• Proactif et attentionné aux détails.

Responsibilities

• Gérer la livraison quotidienne des programmes de mentoring et des événements.
• Construire et maintenir des relations solides avec les clients.
• Gérer le flux de contenu des campagnes.

Skills

Gestion de projet

Communication

Sens du service client

Compétences techniques

Attention aux détails

Tools

Zoom

Mailchimp

CRM systems

Job description

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Client Success & Delivery Manager, london

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Client:

JD&Co

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

JD&Co. are partnering with a fast-growing, purpose-led business that connects leading organisations with emerging talent through structured content, campaigns, and development programmes.

This newly created role is a brilliant opportunity to deliver high-impact client projects – from virtual events to mentoring schemes and content campaigns – all designed to elevate employer brand and drive engagement with future talent.

You’ll work closely with clients and internal teams to deliver meaningful programmes that make a difference. If you love organising, coordinating people, and taking ownership of delivery, this could be your perfect next step.

Key Responsibilities:

? Programme Delivery – Own the day-to-day delivery of mentoring schemes, digital events, and employer campaigns. Keep everything running smoothly across teams and timelines.

? Client Success – Help ensure clients get real value from every programme. Build relationships, communicate progress clearly, and contribute to retention and upsell opportunities.

? Content Coordination – Manage the flow of campaign assets, session content, and platform updates. Work with internal teams to keep briefs, deadlines, and content aligned.

? Operational Support – Maintain CRM and internal systems, help track project milestones, and support broader team delivery processes.

? Insight & Feedback – Capture survey results and client feedback, drawing out key takeaways to improve future programme performance.

About You:

• You’re a strong project or client success manager – someone who thrives on structure, timelines, and delivery
• You’re a confident communicator who can build trust with clients and collaborators
• You’re tech-savvy and happy using tools like Zoom, Mailchimp, and CRM systems
• You’re commercially minded, with a proactive, can-do approach
• You’re detail-oriented but also able to see the bigger picture

What’s on Offer:

• £45,000 – £55,000 base salary (depending on experience)
• 10% bonus tied to personal and team performance
• Remote-first (UK-based) with regular London meet-ups
• £500 home office setup allowance + £300 tech allowance
• 25 days holiday + UK bank hols + Christmas shutdown
• Growth opportunities in a purpose-driven, agile team

PLEASE ONLY APPLY IF YOU ARE HAPPY TO BE IN LONDON DURING SEASONAL TIMES FOR CONSECUTIVE DAYS AT A TIME

(particularly March to July and again in October and November — where this person is needed to be in London two to three days a week, sometimes for several weeks in a row. This will mostly be for client meetings and event-related work. On top of that, there may be 6 or so trips per year to cities like Manchester, Birmingham or Bristol.)