Client Success Coordinator (Permanent)

BSC Education; Birkenhead; Hybrid; GBP 24,000; Full time

Job summary

An established industry player is seeking a Client Success Coordinator to enhance the student journey. This role involves assessing applications, ensuring timely processing, and maintaining strong relationships with students and partners. You will thrive in a supportive, multicultural environment, where your efforts will directly impact students' futures. With a focus on personal and professional growth, you'll enjoy comprehensive training and development opportunities. Join a team dedicated to making a difference in education and enjoy a range of benefits that support your wellbeing and career advancement.

Benefits

25 days Annual Leave plus 8 bank holidays

Wellbeing support with mental health champions

Friendly multicultural working environment

Comprehensive internal training and development

Enhanced Bereavement Leave

Enhanced Sick Pay

Pet Bereavement Leave

Recognition and Rewards programs

Pension Scheme

Qualifications

• Strong organisational skills and attention to detail are essential.
• Experience in a multi-cultural service role is required.

Responsibilities

• Assess and process student applications ensuring timely communication.
• Build and maintain strong relationships with stakeholders.

Skills

Organisational Skills

Attention to Detail

Customer Service

Problem Solving

Education

2+ years in a multi-cultural service role

Experience in education or hospitality

Tools

Microsoft Office

Job description

Your profile

What’s On Offer

Job Type: Permanent

Salary Circa: £24,000 per annum

Hours: 37.5 hours per week

Core Business Hours: (10am until 4pm, Varied by Season)

Location: BSC Birkenhead

Hybrid Remote Working (Tues-Thurs)

Team Member Benefits

• Annual Leave: 25 days Annual Leave plus 8 bank holidays
• Wellbeing: Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders. Wellbeing day provided.
• Culture: Friendly and supportive multicultural working environment
• Career Development: Comprehensive internal training and development opportunities
• Enhanced Leave and Support: Enhanced Bereavement Leave, Enhanced Sick Pay, Pet Bereavement Leave, Miscarriage Leave and Pay
• Recognition and Rewards: Regular recognition of achievements through our monthly BSC team awards
• Pension Scheme

Join BSC Education in making a lasting difference—where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools.

Job Description

Overview: Client Success Coordinators are responsible for assessing, processing and submitting applications for BSC while ensuring outstanding service levels throughout the Student Journey for students, their influencers and partner agents. The post holder will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures.

Duties of the role include, but are not limited to, those listed below:

Admissions

• Accurate assessment of student applications to determine suitability for the chosen course
• Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner
• Ensure quality data is recorded onto the BSC Student database to ensure strong follow-up on applications at all stages of the Student Journey
• Follow up on incomplete applications by email and/or phone
• Deal effectively with arising challenges, resolving complaints and escalating issues to the Client Success Team Leader or Regional Account Directors as appropriate
• Build and maintain strong relationships with internal and external stakeholders, to ensure repeat business

Accommodation:

• Book students with partner homestay or residence accommodation providers considering any special needs and requirements listed on their application forms
• Answer all enquiries about accommodation
• Send accommodation confirmation to students, agents and homestay providers
• Maintain regular communication with homestay partners
• Handle homestay problems out of hours if there is an emergency and provide admin cover as and when required
• Liaise with Client Success Coordinator (Accommodation & Groups) for any ad hoc, on demand or group accommodation requirements.

Specific Role Requirements

• 2+ years’ experience in a multi-cultural service role, ideally in either education or hospitality
• Experience in the education sector, including awareness of international education systems is desirable
• IT proficiency with Microsoft Office products

Further Information

Equality, Diversity & Inclusion Statement

At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team.

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.

BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!

Bsc Values

• AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
• COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
• COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
• CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
• TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.