Client Success Consultant

Spektrix; City Of London; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A software solutions provider for the arts is seeking a Client Success Consultant to work with clients using their software. You will manage relationships, provide consultancy, and support client needs for data and software solutions. The role is based in London or Manchester and requires travel between offices. The ideal candidate has strong customer service skills and is passionate about the arts. Competitive salary and generous benefits package offered.

Benefits

Flexible working arrangements

Enhanced Maternity Leave

35 days paid leave annually

Cycle to work scheme

Free snacks and drinks

Qualifications

• Ability to guide stakeholders through change.
• Ability to apply skills to solve complex problems.
• Curiosity about the arts and culture sectors.

Responsibilities

• Partner with clients to utilize software for strategic goals.
• Provide coaching and support to clients.
• Design and deliver consultancy projects.

Skills

Excellent interpersonal skills

Data analysis skills

Customer service skills

Time management skills

Tools

Microsoft Excel

Job description

Overview

Job title: Client Success Consultant

Application Deadline: 2 November 2025

Department: Client Success

Employment Type: Full Time

Location: London or Manchester, UK

Reporting To: Client Success Team Manager

Compensation: £32,000 - £37,000 / year

Description

Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. You’d be joining a team of over 260, based across our New York, London and Manchester offices and working with over 750 arts organisations in North America, the UK and Australia.

We’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sectors use data and software for the better.

Consultants partner with Spektrix clients to utilise Spektrix software and data to achieve their strategic goals, focusing on audience development, revenue growth, donations, and streamlined business practices. You will do this through leading sessions and facilitating conversations, advising on the right approach, problem-solving, training, and data analysis. Your role is to really understand our clients’ needs and advise on the best solution that delivers long-term impact and successful adoption of the Spektrix tools. You’ll be part of a team dedicated to the success of a cohort of our clients and, additionally, part of our global community of consultants who work on initiatives together.

Accountabilities and Responsibilities

Accountabilities

• Ensure you deeply understand the needs of our clients and use this context to bring the most impactful solutions to your interactions with clients.
• Identify opportunities to Upskill and problem solve to improve effective use of our platform.
• Ensure projects are effectively tracked and reported on and bring about a step change for our clients.
• Proactively relationship manage and set up clients for long term success with Spektrix.
• Coaching and collaboration within your team to support your cohort of clients and their long-term success.

Responsibilities

• Contribute to the knowledge and understanding of our clients’ contexts and advocate for their needs to improve our offering (product and services).
• Contribute to cross-team initiatives to progress the quality and effectiveness of our consultancy offering, delivering maximum value to clients efficiently.

Your day-to-day may look like:

• Proactively working with client organisations to ensure they are using Spektrix tools and our Partners to develop audiences, grow donations and sales, or streamline business practices.
• Designing, delivering and evaluating consultancy projects: scoping client goals, collaborating to suggest the best solution, setting up measures of impact, enabling continuous improvement and adoption, sharing success stories and learnings, and training clients online or in person. Remote system support and best-practice advice are also provided.
• Coaching team members to maximise opportunities with clients and contributing to online training resources and client adoption support.

Key Requirements

You should have:

• Excellent interpersonal and communication skills in person, over the phone and in writing.
• Ability to guide colleagues and external stakeholders through change by communicating benefits and managing expectations.
• Skills to use technology and data to solve problems, measure impact and tell stories.
• Ability to apply existing skills to solve new and complex problems.
• Ability to provide best-in-class customer service and technical support.
• Working knowledge of data manipulation and analysis tools (e.g., Microsoft Excel).
• Time management and prioritisation skills to maintain momentum across multiple strands of work.
• Curiosity about the arts, culture, or entertainment sector and a desire to contribute to its growth.

Other requirements:

• Travel between London and Manchester (our two UK offices) – sometimes up to once a month.
• Flexible or part-time working arrangements are welcome; standard hours are 10am-6pm or 9am-5pm, Monday-Friday. Please indicate your preferred hours in your application.

Benefits

• Flexible working with support for WFH setup. Different teams may have different practices requiring in-office or online presence at specific times.
• NHS top up scheme covering dental, optical, therapy & counselling, prescriptions and other health costs.
• Continuous development supported by line manager and learning budget.
• Enhanced Maternity, Adoption & Shared Parental Leave.
• 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all flexible.
• 4 weeks paid sabbatical after 5 years of service.
• 2 volunteering days per year.
• Company pension scheme of 4%.
• Free snacks, drinks and breakfast items in all offices.
• Regular socials across all offices.
• Cycle to work & Season Ticket Loans.
• Travel stipend for commuting.

Working from home

We are flexible with working setups and operate a remote-first approach. We provide the necessary hardware, and ask that you have a quiet home workspace and a reliable internet connection for video calls and access to our systems. Travel into your local office is at your own expense, with a travel stipend available; business travel (outside commuting) is covered by Spektrix.

Equal opportunities

Spektrix is an equal opportunities employer and recruits regardless of race, religion, gender, gender identity, sexual orientation, age or disability status. We encourage applications from diverse backgrounds and experiences. Do not include a photo in your CV or application.