Client Success Associate at SetSales

SetSales; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in sales community development is seeking a Client Success professional in London. The role offers the chance to impact client relationships significantly while collaborating with various teams. Candidates should possess strong organizational skills, a degree, and relevant experience in client management.

Benefits

Unlimited growth potential

Travel opportunities

Attractive compensation package

Transferable skills development

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Valid UK work permit required.
• Proactive, detail-oriented, and capable of prioritizing work.

Responsibilities

• Collaborate with sales, marketing, and operations to deliver exceptional service.
• Serve as the primary point of contact for clients post-contract.
• Maintain accurate records using CRM.

Skills

Organizational skills

Interpersonal skills

Project management

Client management

Proficiency in CRM software

Education

Bachelor’s or Master’s degree

Tools

CRM software

Google Workspace

Job description

SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc.

What we offer you

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a continuous growth curve, we provide you with:

• The opportunity to have a real impact — You’ll gain operational experience in a start-up environment where your work and results are highly tangible and matter to the business.
• Unlimited growth potential within our company — We strongly believe in and have a track record of promoting internally.
• Travel opportunities: You will join our conferences overseas.
• Invaluable transferable skills — Enhance your interpersonal, organizational, and project management skills through hands-on experience.
• An attractive compensation package.
• The chance to build new relationships with global industry leaders while growing your personal brand.

Responsibilities:

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Align with sponsors’ expectations — pre- and post-sale — ensuring the sales process is feasible and deliverable.
• Serve as the primary point of contact for clients once they have signed the contract, from initial planning through event delivery.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
• Provide daily support to sponsors to facilitate their registration through our internal management systems.
• Build an internal knowledge base and assist with onboarding new clients.
• Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

What we expect from you

We are looking for candidates who:

• Take ownership of their responsibilities, are proactive, and follow through on commitments.
• Are well-organized, detail-oriented, and capable of structuring and prioritizing work.
• Have obtained a bachelor’s or master’s degree with outstanding results.
• Have a valid UK work permit.
• Learn quickly and are competent with new systems.
• Are proficient in CRM software and Google Workspace (Docs, Sheets, etc.).
• Have 3+ years of experience in client management, account management, or customer success roles.

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